Box Office Manager
About The Position
Under the general direction of the Manager, Show Theatre Production, the Manager, Box Office provides strategic leadership and hands‑on operational oversight for all ticketing, box office, and front‑of‑house theatre functions across Casino Vancouver Theatre and the River Rock Show Theatre. This dual‑property role plays a key part in delivering seamless, guest‑focused experiences for concerts, galas, corporate events, and the full spectrum of live entertainment programming. The Manager ensures accurate, efficient, and service‑driven ticketing operations, oversees event builds and system configuration, and upholds rigorous operational and financial controls. This role leads both the ticketing and ushering teams, fosters a safe and development‑focused work environment, and contributes to recruitment, onboarding, performance planning, and ongoing coaching for team members. Working collaboratively with the Manager, Entertainment, as well as Marketing, Production, F&B Banquets, and external promoters and rental clients, the Manager, Box Office supports the successful execution of events at both theatres. The role champions Lahal Casino Management’s commitment to exceptional guest service, operational excellence, and a unified entertainment experience across properties.
Requirements
- Minimum 2 years of box office experience
- Minimum 1 year of Leadership experience
- Able to be diplomatic, yet assertive while monitoring staff for compliance to policy and procedures.
- Ability to communicate effectively and efficiently orally and in writing.
- Able to work independently and also collaborate as a strong team member.
- Strong understanding of finance / expense reporting for event settlements.
- Excellent customer service skills.
- Ability to work a flexible scheduling including evenings and weekends based on operational needs
- Serving it Right Certification
- Ability to clear a criminal record check
Nice To Haves
- Experience with computerized ticket production/sales hardware and software an asset
- Accounting or finance experience an asset
Responsibilities
- Provides leadership, direction, and mentorship to ticketing and ushering teams; develops performance objectives and delivers performance evaluations for direct reports.
- Oversees daily box office operations including ticket sales, will call, guest inquiries, and event day ticketing support.
- Builds and configures events in the ticketing system, ensuring accurate pricing, scaling, holds, allocations, and reporting.
- Implements front of house theatre operational plans and ensures consistent adherence to policies, procedures, and service standards.
- Liaises with Finance; tracks sales, reconciles ticket statements, verifies cash receipts, and prepares settlement and event summary reports.
- Orders ticket stock, maintains inventory, and updates seating charts for all events.
- Receives, responds to, and tracks customer inquiries; resolves or escalates issues as required.
- Provides event day support including staffing, troubleshooting, and guest service escalation; prepares ticketing reports for internal teams and promoters.
- Coordinates with Marketing, Production, Entertainment, and Security teams to support smooth event operations, presales, promotions, and ticketing communications.
- Maintains strong relationships with promoters, rental clients, ticketing partners, and internal departments.
- Ensures compliance with licensing laws, health and safety standards, and all statutory regulations.
- Performs additional duties as assigned or directed.
Benefits
- extended health benefits
- paid wellness days
- Company matching RRSP program with up to a 4% match
- three weeks of annual vacation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
