Assistant Manager, Box Office

Hollywood Park Management Company.•Inglewood, CA

1d•Onsite

About The Position

Hollywood Park is seeking an Assistant Box Office Manager responsible for providing clerical, administrative, and daily/event day support for the Box Office, Ticket Operations Team, and its Tenants. The ideal candidate is someone who has previous Box Office and customer service experience, has experience in financial oversight and similar assets in the sports and entertainment industry, and possess knowledge of the nature of the business and time commitment. This person should have a Fan First mindset and provide innovative ideas to improve the fan experience.

Requirements

Minimum education level of undergraduate degree or its equivalent preferred.
2+ years of Box Office experience with supervisory or management experience in a stadium, arena, or large theater facility required.
Proven record of accountability in large volume cash handling.
Strong customer service-oriented background.
Proven ability in conflict resolution in a high profile, high volume environment.
Working knowledge of all aspects of front of house activities.
Proficiency with PCs required.
Demonstrated ability to work in a high pressure, fast-paced environment.
Excellent verbal and written communication in English, and organizational and time management skills.

Nice To Haves

Experience with TM1 Sales, TM Archtics, and/or TM Host preferred.
Knowledge of and experience using a HRIS for scheduling and reporting is a plus.
Remain flexible, open-minded, and enthusiastic to take on new projects as designated by management.
Bilingual in Spanish is a plus.

Responsibilities

Assist the Sr. Manager, Ticket Services and Box Office with supervision of part-time Box Office Staff, including but not limited to recruitment, retention, training, scheduling, and disciplinary actions.
Provide support for non-event Box Office operations inclusive of management of part-time staff, daily sales reconciliation, and executing daily reports.
As directed by the Sr. Manager, Ticket Services and Box Office, provide oversight of Box Office cash handling procedures including seller bank preparation, distribution, and reconciliation, cash deposits, daily settlement, and vault management.
Assist with coordination of events and serve as Manager on Duty as assigned by the Sr. Manager, Ticket Services and Box Office.
Manage the upkeep and maintenance of all ticket scanning equipment.
Organize and maintain Box Office/Ticket Operations offices and ticketing supplies.
Assist and support the Ticket Operations Department with event ticketing support as needed.
Perform other duties as assigned.