Box Office Assistant Manager

Mississippi Coast Coliseum Commission•Biloxi, MS

2d•Onsite

About The Position

Under the general direction of the Box Office Manager, the Box Office Assistant position supports methods of ticket sales for events hosted at the Mississippi Coast Coliseum and Convention Center; coordinates with Manager for the scaling and selling of tickets for all Ticketmaster events; and assists in overseeing the internal controls of daily operations of the Coliseum Box Office.

Requirements

Knowledge of the technical and physical assets of the Mississippi Coast Coliseum and Convention Center, including lighting, sound, communication and stage equipment.
Knowledge of event and/or theatrical production management.
Knowledge of Coliseum Commission safety policies, procedures, and guidelines.
Knowledge of the installation and dismantling procedures of production crews.
Ability to work a flexibly schedule, including early mornings, days, evenings, weekends, holidays, and extended workdays for an extended number of days.
Ability to multi-task and exercise independent judgment.
Ability to communicate clearly and concisely in written or oral form.
Ability to maintain an effective working relationship with clients, colleagues, promoters, patrons, and others encountered in the course of employment.
Ability to operate a personal computer using Microsoft Office, other standard office equipment and Ticket master operating system.
Ability to operate Microsoft Office applications and scheduling software.
Ability to work independently, exercising judgment and initiative.
A minimum of five (5) years Box Office experience and three (3) years of managerial experience is required.
Possession of or ability to obtain a valid Mississippi Driver’s license.

Nice To Haves

A bachelor’s degree from an accredited college or university in business, management or similar field preferred.

Responsibilities

Works with key client and Ticketmaster personnel to set up events, maintain seating manifests, maintain financial records, and manage the preparation, presentation, and settlement of all event box office statements.
Facilitates ticket sales by maintaining and accurately preparing for the sale of tickets within the computerized system, charting by section, row, and seat number, indicating available seating for events and performances, and printing individual tickets.
Maintains accurate count of tickets sold and money received from ticket sellers and parking lot attendees.
Helps to ensure that ticket buyers receive good customer service and have a positive experience with the Coliseum Box Office.
Safeguards ticket receipts by properly accounting for all cash received in the box office, verifying daily cash reports and maintain accurate bookkeeping records regarding sales, and making deposits of ticket receipts appropriately.
Work extended and/or irregular hours including nights, weekends, and holidays, as needed.
Proficiency in record keeping and/ or auditing.
Contribute to the overall success of the Mississippi Coast Coliseum and Convention Cent by performing all other duties and responsibilities as assigned.