Bowling & Events Customer Service Associate

Round One Entertainment•Concord, CA

About The Position

Round One Entertainment is hiring a part-time Customer Service Associate for its Bowling and Events department. The position works in a high-paced bowling center and arcade, with peak hours from 5 p.m. to 2 a.m. and on weekends; most scheduled hours will be nights or weekends. The facility's hours of operation are 10 a.m. to 2 a.m. The stated wage is $19–$20.75. The associate serves customers, operates the point-of-sale system, manages bowling lane assignments and equipment rentals, supports marketing events, and helps with party reservations and events. The role also involves facility cleaning and resets, equipment checks and basic maintenance, opening and closing procedures, inventory, sales, and general customer inquiries. The work environment is a bowling center and arcade with high levels of noise, dust, and activity; noise is usually loud. The job requires frequent bending, stretching, twisting, climbing, mobility in small spaces, and extended standing and walking during busy periods. Employees must handle and feel objects, reach with their hands and arms, and lift or move up to 100 pounds with assistance. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The description notes that duties are not exhaustive and may change at the company's discretion.

Requirements

High school diploma or GED.
Ability to bend, stretch, twist, and climb, and maintain mobility and flexibility in small spaces.
Ability to stand and walk for extended periods without breaks during busy periods.
Ability to use hands and fingers to handle and feel objects and reach with hands and arms.
Ability to lift and/or move up to 100 pounds with assistance.
Ability to work in a bowling center and arcade environment with high levels of noise, dust, and activity.

Nice To Haves

One to two years of experience in a hospitality or retail environment.

Responsibilities

Operate the point-of-sale system to collect payments and allocate bowling lanes.
Lend out facility equipment, including karaoke, billiards, darts, and ping pong equipment.
Promote and conduct marketing events under the direction of Bowling Management.
Reset and clean lanes, karaoke rooms, billiard tables, and ping pong and dart areas after customer use.
Check equipment condition and perform general maintenance and repairs.
Conduct opening and closing procedures, including opening and closing cash tills and organizing membership/game cards and coupons.
Provide customers with bowling tips and techniques.
Answer phone calls and respond to general inquiries.
Conduct sales and inventory procedures in accordance with company guidelines.
Conduct restroom checks and cleaning.
Reset, clean, and maintain shoes in the automatic shoeer and launder rags.
Respond politely and with a friendly demeanor to customer requests.
Assist with party reservations and host parties and events.
Conduct alcohol and age-restriction control in accordance with company policies.
Conduct lost-and-found procedures in accordance with company policies.
Seek improvements to make departmental work processes more efficient or less expensive.
Comply with and maintain the confidentiality of company policies and procedures.
Maintain a clean and safe working area.