Bowling & Events Customer Service Associate

Round One Entertainment•Hayward, CA

16h

About The Position

Round One Entertainment is hiring a part-time Customer Service Associate for its Bowling and Events department. The role operates in a fast-paced bowling center and arcade environment. The facility operates from 10 a.m. to 2 a.m.; peak hours are 5 p.m. to 2 a.m., and most scheduled hours will be nights or weekends. The position is scheduled for 20–25 hours per week and pays $19–$20.75. The associate supports bowling, karaoke, billiards, darts, ping pong, parties, and events. Duties include customer service, payment and lane transactions, equipment and facility upkeep, opening and closing procedures, sales, inventory, and assisting with marketing events under Bowling Management. Employees receive weekly access to non-prize arcade games, bowling, and karaoke or billiards, plus food and beverage discounts or allowances during shifts.

Requirements

High school diploma or GED.
Ability to bend, stretch, twist, climb, and maintain mobility and flexibility in small spaces.
Ability to stand and walk for extended periods without breaks during busy times.
Ability to use hands and fingers to handle and feel, and to reach with hands and arms.
Ability to lift and/or move up to 100 pounds with assistance.

Nice To Haves

One to two years of experience in a hospitality or retail environment.

Responsibilities

Operate the POS system to collect payments, allocate bowling lanes, and lend facility equipment for karaoke, billiards, darts, and ping pong.
Promote and conduct marketing events under the direction of Bowling Management.
Reset and clean lanes, karaoke rooms, billiard tables, ping pong areas, and dart areas after customer use.
Check equipment conditions and perform general maintenance and repairs.
Conduct all opening and closing procedures, including opening and closing cash tills and organizing membership/game cards and coupons.
Provide customers with bowling tips and techniques.
Answer phone calls and respond to general inquiries.
Conduct sales and inventory procedures in accordance with company guidelines.
Conduct restroom checks and cleaning.
Reset, clean, and maintain shoes in the auto shoeser and launder rags.
Respond politely and with a friendly demeanor to customer requests.
Assist with party reservations and host parties and events.
Conduct alcohol and age-restriction controls in accordance with company policies.
Conduct lost-and-found procedures in accordance with company policies.
Seek ways to improve department work processes or make them more efficient and less expensive.
Maintain the confidentiality of company policies and procedures.
Maintain a clean and safe working area.