Bowling & Events Customer Service Associate

Round One Entertainment • Moreno Valley, CA

1d

About The Position

The Bowling & Events Customer Service Associate serves customers in a bowling center and arcade, operating the point-of-sale system, arranging bowling lanes and facility equipment, supporting events, and maintaining the facility and its equipment. The role is part time, approximately 20–25 hours per week, with availability for weekends (Friday, Saturday, and Sunday) or closing shifts required. The facility operates from 10 a.m. to 2 a.m. every day, including holidays. The wage range is $18–$19.75.

The position requires a high school diploma or GED. The work takes place in a busy bowling center and arcade, where noise, dust, and activity are common. Duties involve extended periods of standing and walking, movement in small spaces, and lifting or moving up to 100 pounds with assistance. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Requirements

• High school diploma or GED.
• Availability to work weekends (Friday, Saturday, and Sunday) or closing shifts; the facility closes at 2 a.m.
• Ability to bend, stretch, twist, climb, and move with a high level of mobility and flexibility in small spaces.
• Ability to stand and walk for extended periods without breaks during busy times.
• Ability to handle, feel, and reach with hands and arms.
• Ability to lift and/or move up to 100 pounds with assistance.

Nice To Haves

• One to two years of experience in a hospitality or retail environment.

Responsibilities

• Operate the POS system to collect payments and allocate bowling lanes, and lend facility equipment such as karaoke, billiards, darts, and ping pong equipment.
• Under the direction of Bowling Management, upsell, promote, and conduct marketing events.
• Reset and clean lanes, karaoke rooms, billiard tables, ping pong areas, and dart areas after customer use.
• Conduct lane maintenance and repairs on bowling lanes, pinsetters, and other bowling-related equipment according to company guidelines.
• Check equipment conditions and perform general maintenance and repairs.
• Open and close cash tills, and organize membership and game cards and coupons.
• Provide customers with bowling tips and techniques.
• Answer phone calls and handle general inquiries.
• Conduct inventory procedures in accordance with company guidelines.
• Reset, clean, and maintain shoes in the automatic shoe machine and launder rags.
• Respond politely and with a friendly demeanor to customer requests.
• Assist with party reservations and host parties and events.
• Conduct alcohol and age-restriction controls according to company policies.
• Handle lost-and-found procedures according to company policies.
• Seek improvements and more efficient or less expensive ways to carry out departmental work processes.
• Comply with and maintain the confidentiality of company policies and procedures.
• Maintain a clean and safe work area.

Benefits

• One hour per week to play non-prize arcade games.
• 90 minutes of bowling per week, with shoes included.
• One hour per week of karaoke or billiards.
• 50% discount on food items per working shift.
• One complimentary beverage per working shift.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED