Events Customer Service

Launch 513 • Cincinnati, OH

7d • $16 - $22 • Onsite

About The Position

We are seeking an Events Customer Service team member to help customers by providing products, explaining service information, and raising awareness and brand exposure. The role involves participating in and curating face-to-face events for clients at locations such as malls, pop-up events, and big-box retail stores. Clients include companies ranging from Forbes Fortune 1 to Forbes Fortune 60, as well as large nonprofit and charitable organizations.

The company describes an employee development program intended to help employees learn and apply its systems and tools at an individualized pace. It also offers daily one-on-one training and mentorship from managing members and clients. The posting mentions weekly team outings for networking, leadership development, financial literacy training, and opportunities for upward mobility and progression.

Requirements

• Previous experience in customer service, sales, or a related field.
• Fluent English.
• At least 18 years of age.
• No felonies within the last 7 years.
• Legally eligible to work in the U.S.; CPT/OPT is acceptable.
• Ability to build rapport with clients.
• Ability to prioritize and multitask.
• Positive and professional demeanor.
• Excellent written and verbal communication skills.

Responsibilities

• Handle customer inquiries and complaints.
• Help customers subscribe to long-term services.
• Upgrade existing customers or subscribers.
• Provide information about products and services.
• Troubleshoot and resolve product issues and concerns.
• Document and update customer records based on interactions.
• Develop and maintain knowledge of evolving products and services.
• Participate in and curate face-to-face client events.

Benefits

• Daily one-on-one training and mentorship.
• Weekly team outings for networking purposes.
• Leadership development.
• Financial literacy training.
• Fast upward mobility and progression.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed