Customer Service Representative 1 - Bowling Green

WesBanco Bank, Inc. • Bowling Green, OH

3d

About The Position

The Customer Service Representative (CSR) accepts and accurately processes customer transactions according to the Bank’s policies and procedures. As an initial contact for new and existing customers, the CSR provides excellent customer service, performs account transactions, identifies referral opportunities, and directs referrals and more complex service issues to the appropriate individual or line of business. The role supports a positive work environment and the success of the Banking Center.

Requirements

• High school diploma or General Education Degree (GED).
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to present information effectively in one-on-one and small-group situations to customers, clients, and employees.
• Ability to interpret and follow written, verbal, and visual instructions, using sound judgment and common-sense decision-making to complete tasks accurately and effectively.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Strong product knowledge appropriate to the level of selling and product promotion expected for the position.
• Excellent organizational skills, ability to multitask, and flexibility.

Nice To Haves

• At least 1 year of cash handling, sales, or customer service experience.
• Sound mathematical and analytical skills.

Responsibilities

• Model the standards of the Bank’s Mission, Vision, and Pledge.
• Accept and accurately process financial service transactions.
• Manage a CSR cash drawer and follow proper balancing and cash-handling procedures.
• Comply with security and audit procedures.
• Protect confidential employee and customer information and keep it in a secure location.
• Support customer service in a team environment, including answering incoming telephone calls and performing additional duties assigned to support the Banking Center.
• Meet established individual referral goals.
• Determine the appropriate individual or line of business for referrals and complex customer service issues, and follow up to ensure customer needs are met.
• Complete outbound customer calls as needed to support the Banking Center’s sales and service needs.
• Develop and maintain working knowledge of the Bank’s products and services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED