Boutique Facilitator, Palo Alto

Chanel•Palo Alto, CA

23h

About The Position

The Boutique Facilitator is a multifunctional, generalist support role that assists sales associates and the boutique in maximizing client-facing time. The role is trained to support activities throughout the boutique and is important to the success of boutique operations. The facilitator delivers high standards of service and provides support across operational and client-facing areas as needed. The position involves welcoming and hosting clients, supporting sales and service, assisting with shipments and inventory, packaging, register opening and closing, cash and deposits, and administrative tasks such as answering phone calls and resolving client issues. The role offers exposure to multiple boutique business functions and categories, opportunities to collaborate across teams, and career development through workshops and self-directed learning. The position is based in Palo Alto. It requires at least one year of related experience, a minimum high school diploma, the ability to lift 15 pounds, and a flexible schedule that can include late nights, weekends, and some holidays. The anticipated hourly rate is $25.50–$32.00. Benefits and perks are subject to eligibility and may be modified by CHANEL.

Requirements

At least one year of related experience.
Minimum high school diploma.
Ability to lift 15 pounds.
Flexible schedule with the ability to work late nights, weekends, and some holidays.
Ability to thrive and collaborate in a team environment.
Understanding of and passion for client experience.
Excellent communication skills.
Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives.
Curiosity and desire to learn and grow professionally within CHANEL.

Nice To Haves

Foreign language skills are preferred but not required.

Responsibilities

Deliver exceptional customer service in accordance with CHANEL’s service mantra, including welcoming, greeting, and hosting clients.
Provide ongoing sales and service support as a brand ambassador.
Support the Operations team with incoming and outgoing shipments, inventory cycle counts, and daily re-ticketing.
Assist Fashion Advisors with packaging.
Support opening and closing registers and assist with cash and deposits.
Handle administrative responsibilities, including answering phone calls and helping resolve client issues promptly and professionally.
Support all areas of the boutique as needed.

Benefits

Flexible time and hybrid work options.
Dedicated paid time off for wellbeing, including a two-week August Office Closure and Wellbeing Days in Retail, and a wellbeing fund.
Family and caregiving benefits, including parental leave, fertility support, Milk Stork, and Care.com membership.
Paid time off including vacation, holiday, sick, and volunteer days.
401(k), pension, and other incentives.
Healthcare offerings including medical, dental, vision, MDLIVE virtual care, One Medical, flexible spending accounts, a health savings account, and an employee assistance program.
Life insurance, accidental death and dismemberment coverage, short-term disability, long-term disability, Health Advocate, international business travel accident and medical coverage, and commuter transit and parking benefits.
Employee Resource Groups.
Annual time off to volunteer through CHANEL Community and matching of employee donations to select charitable organizations.
Career and leadership development, including onboarding support, leadership programs, coaching, online and live classes, and career-building training.