Boutique Director - Century City, CA

Chanel • Los Angeles, CA

1d • Onsite

About The Position

The Boutique Director leads CHANEL’s Fragrance & Beauty boutique in Century City, California, with responsibility for team development, boutique leadership, client experience, brand image, business performance, operations, and reporting. The role requires an in-store presence to coach teams, uphold boutique image and operating standards, and deliver elevated client service that drives business results.

The Director develops and retains boutique staff, leads recruitment and onboarding, provides coaching, and supports succession and career development. As the boutique’s overall leader and ultimate decision maker, the Director fosters an inclusive, collaborative work environment and builds relationships with clients, internal Fashion Boutique personnel, vendors, and the local community.

The role is accountable for achieving sales objectives, growing the client base, delivering personalized client experiences, maintaining brand and merchandising standards, managing stock and operating budgets, supporting loss prevention, and coordinating staffing and scheduling with the Assistant Manager and HR/Payroll. The position requires at least seven years of leadership experience. A bachelor’s degree is preferred.

Requirements

• Minimum of 7 years of leadership experience.
• Ability to thrive in a team environment and work collaboratively.
• Understanding of and passion for client experience.
• Excellent communication skills.
• Ability to handle multiple tasks and meet tight deadlines concurrently.
• Ability to lift 20 lbs. and stand for extended periods of time.
• Flexible schedule with ability to work late nights, weekends, and some holidays.
• Ability to work in-store to develop and coach teams, uphold boutique image and operational standards, and deliver elevated client service.

Nice To Haves

• Bachelor’s degree.
• Foreign language skills.
• Passion for CHANEL, its history, product offerings, and commitment to social and cultural initiatives.
• Curiosity and desire to learn and grow professionally within the world of CHANEL.

Responsibilities

• Ensure continuous growth and development of boutique staff, with a focus on succession planning and career development.
• Create and drive development plans and oversee the annual review process for store employees.
• Coach and support the boutique team in product, service, and artistry skills to elevate client service.
• Facilitate regular team communications about promotions, performance against goals, corporate initiatives, and other important topics.
• Address and resolve employee issues professionally and in accordance with CHANEL standards, policies, and procedures, partnering with HR as needed.
• Own recruitment for all team positions, including freelancers, and provide a consistent onboarding experience for new hires.
• Foster a positive working environment that encourages diversity, mutual respect, and collaboration and is free of discrimination and harassment.
• Lead by example on the sales floor, provide overall leadership for the boutique, and act as its ultimate decision maker.
• Use an omni-channel approach to drive sales to fashion boutiques and CHANEL.com where appropriate.
• Build relationships with internal Fashion Boutique personnel and external vendors in the market.
• Deliver memorable in-store and after-sales experiences and foster relationship-building and personalized client service.
• Resolve client situations in accordance with company philosophy, policies, and standards, and meet corporate voice-of-client standards.
• Attend seasonal seminars hosted by Education Executives and corporate meetings.
• Model brand image expectations, maintain hygienic client experience standards, and uphold visual merchandising standards.
• Create a culture of service, expertise, cleanliness, organization, and attention to detail.
• Achieve sales objectives using products, services, events, and other available levers.
• Set goals for sales, KPIs, clienteling, service behaviors, and CRM.
• Use client data and business initiatives to retain and grow clients, drive sales, and strengthen the company’s local marketplace presence.
• Develop events relevant to the local market and identify strategic growth opportunities through local relationships.
• Maintain awareness of industry and local trends, news, and competitive activity.
• Manage merchandise stock levels and communicate stock issues to corporate.
• Oversee operational tasks in partnership with the Assistant Manager.
• Prepare and submit weekly recaps of store performance and events on time.
• Monitor store expenses, including personnel costs, maintain operating budgets, and work to reduce costs.
• Support and promote loss prevention and assume responsibility for risk management, physical security, cash controls, inventory management, inter-store communication, and loss-prevention audits.
• Optimize staff scheduling with the Assistant Manager to maintain floor coverage, customer service, and sales performance.
• Coordinate schedule requests, paid time off, holidays, overtime, and leave processing with HR/Payroll.

Benefits

• Dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a wellbeing fund.
• Family and caregiving benefits, including parental leave, fertility support, MilkStork, and Care.com Membership.
• Paid time off policies including vacation, holiday, sick, and volunteer days.
• 401(k) and other incentives.
• Healthcare offerings including medical, dental, vision, MDLIVE virtual care, One Medical, Flexible Spending Accounts, a Health Savings Account, and an Employee Assistance Program.
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and commuter transit and parking.
• Bonus potential and other variable pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager