Boutique Director - Century City, CA

CHANEL • Los Angeles, CA

2d • $92,400 - $120,000 • Onsite

About The Position

The Boutique Director leads CHANEL’s Fragrance & Beauty boutique, developing the team, delivering exceptional client experiences, driving sales, and overseeing boutique operations. The role provides overall leadership and decision-making for the boutique, models CHANEL’s brand and service standards, and builds collaborative relationships with internal partners, vendors, and the local community. The position requires an in-store presence to coach teams, maintain boutique image and operational standards, and drive business results.

The director recruits and develops employees, supports succession planning, manages performance and employee issues, and fosters an inclusive, respectful workplace. They serve as the boutique’s host for clients, resolve client concerns, and build a culture of personalized service and lasting relationships. The role also manages sales objectives, clienteling, events, inventory, budgets, scheduling, loss prevention, and regular performance reporting.

The position requires at least seven years of leadership experience. A bachelor’s degree is preferred. The role involves standing for extended periods and lifting up to 20 pounds, as well as a flexible schedule that may include late nights, weekends, and some holidays. The anticipated base salary range is $92,400 to $120,000, with additional variable pay and bonus potential. Benefits and perks are subject to eligibility and may be modified by CHANEL.

Requirements

• Minimum of 7 years of leadership experience.
• Ability to thrive in a team environment and work collaboratively.
• Understanding of and passion for client experience.
• Excellent communication skills.
• Ability to handle multiple tasks and meet tight deadlines concurrently.
• Ability to lift 20 lbs. and stand for extended periods of time.
• Flexible schedule with ability to work late nights, weekends, and some holidays.
• Ability to work in-store to develop and coach teams, uphold boutique image and operational standards, and deliver elevated client service.

Nice To Haves

• Bachelor’s degree preferred.
• Foreign language skills preferred but not required.
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives.
• Curiosity and desire to learn and grow professionally within the world of CHANEL.

Responsibilities

• Ensure boutique staff development, succession planning, career development, and annual reviews; create and drive employee development plans.
• Coach the team in product, service, and artistry skills, and facilitate regular team communication sessions.
• Address employee issues professionally in accordance with company standards and partner with HR as needed.
• Lead recruitment and retention for all team positions, including freelancers, and ensure effective onboarding for new hires.
• Foster a positive, inclusive workplace that encourages respect and collaboration and is free from discrimination and harassment.
• Lead by example on the sales floor, maintain a welcoming environment, and assume overall leadership and decision-making responsibility for the boutique.
• Use an omni-channel approach to direct sales to fashion boutiques and CHANEL.com where appropriate; build relationships with fashion boutique personnel and external vendors.
• Deliver memorable in-store and after-sales client experiences, personalize service, resolve client situations, and meet corporate voice-of-client standards.
• Attend seasonal seminars hosted by Education Executives and corporate meetings.
• Model CHANEL image and service expectations, maintain hygiene and visual merchandising standards, and promote cleanliness, organization, expertise, and attention to detail.
• Achieve sales objectives through products, services, and events; set goals for sales, KPIs, clienteling, and service behaviors.
• Use client data to retain, recruit, and grow returning clientele; develop initiatives and locally relevant events to grow the client base, sales, and market presence.
• Monitor industry, local trends, and competitive activity, and identify growth opportunities through community relationships.
• Manage merchandise stock levels and communicate issues to corporate; oversee operational tasks in partnership with the Assistant Manager.
• Submit timely weekly recaps of store performance and events.
• Monitor expenses, including personnel costs, maintain operating budgets, and work to reduce costs.
• Support and oversee loss prevention and risk management, including physical security, cash controls, inventory management, inter-store communication, and audits.
• Optimize staff scheduling with the Assistant Manager to maintain floor coverage and customer service; coordinate schedule requests, PTO, holidays, overtime, and leave processing with HR/Payroll.

Benefits

• Dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund.
• Family and caregiving benefits, including parental leave, fertility support, MilkStork, and Care.com Membership.
• Paid time off for vacation, holidays, sick leave, and volunteer days.
• 401(k) and other incentives.
• Medical, dental, and vision coverage; MDLIVE virtual care; One Medical; Flexible Spending Accounts for health care and dependent care; Health Savings Account; and Employee Assistance Program.
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking.
• Bonus potential and other variable pay.
• Employees are encouraged to take time off annually to volunteer through CHANEL Community; CHANEL matches employee donations to select charitable organizations.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior