Keyholder - DECEIM - Full-Time - Century City, CA

DECIEM•Los Angeles, CA

9d•Onsite

About The Position

The Estée Lauder Companies Inc. is a global leader in beauty products, including skincare, makeup, fragrance, and hair care. DECIEM, a part of The Estée Lauder Companies, is known for its innovative approach to beauty and its brands like The Ordinary and NIOD. DECIEM operates with a vertically integrated structure, including its own laboratories, manufacturing, and retail stores, allowing for rapid identification of opportunities and delivery of quality products. DECIEM's mission is to "reimagine the world of beauty" and "create with purpose," founded on the principle of doing things differently. The company is rapidly growing and seeking individuals who share this vision. This role is for a passionate Keyholder to join the Century City team, contributing strong beauty or skincare experience and a customer-first mindset to create memorable, elevated in-store experiences. The Keyholder will also support the team on the floor, leading by example, inspiring others, and helping to drive a positive, high-performing environment. This is a 35-hour-a-week position on a full-time basis (5 days).

Requirements

Love of beauty products and a passion for skincare.
Comfortable in engaging customers and applying products with the customer while providing consultations.
Ability to multi-task, while providing professional and outstanding customer service.
Desire to thrive working in a team environment.
Effective time management and communication skills.

Responsibilities

Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM’s vision through excellent service.
Determine the customer’s needs and suggest relevant products by listening to the customer and sharing the product knowledge acquired during brand training.
Ensure standards for quality, customer service, and health and safety are met.
Adhere to the DECIEM experience and deliver unparalleled customer service.
Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products.
Act as floor supervisor in management's absence to ensure the store procedures and steps of the experience are being followed.
Assist in the onboarding, training, and development of new employees.
Manage customer feedback and queries.
Assist in maintaining store standards of cleanliness and organization.
Be aware of and assist in maintaining DECIEM’s merchandising concepts.
Ensure tidiness standards are always respected and maintained.