Boutique Assistant, Ala Moana

Richemont • Honolulu, HI

1d

About The Position

The Boutique Assistant supports Sales Associates and contributes to an exceptional client experience through daily boutique maintenance and operations, reception assistance, and active participation in the Van Cleef & Arpels Service Excellence Ceremony. The role reports to the Sales Manager and requires a proactive, adaptable individual who can manage multiple tasks in a dynamic retail environment while providing outstanding customer service and support.

The Boutique Assistant replenishes selling-floor supplies, assists with boutique opening and closing, handles jewelry setup and pulling, maintains backstock, and accurately replenishes point-of-sale stations and desks. The position also involves greeting clients, assisting with reception, maintaining merchandise condition in partnership with management and boutique administrators, and following all client-experience protocols and the Maison’s Service Charter. New employees receive training on the Maison’s history, know-how, and creations.

Requirements

• Bachelor’s degree or equivalent.
• Strong organizational skills and ability to multitask and manage multiple projects simultaneously.
• Computer proficiency.
• Excellent communication and verbal abilities for interacting with customers and colleagues.
• Proactive and adaptable approach suited to a dynamic retail environment.
• Valid work authorization for employment in the USA.

Nice To Haves

• At least two years of experience in a fast-paced luxury environment.
• Familiarity with SAP software.
• Fluency in multiple languages.

Responsibilities

• Replenish selling-floor supplies, including shopping bags and wrapping paper, as needed.
• Participate in boutique setup and breakdown at opening and closing.
• Handle morning jewelry setup and evening jewelry pulling, and maintain backstock.
• Accurately backfill point-of-sale stations and desks.
• Partner with Management and Boutique Administrators to ensure merchandise is kept in proper condition.
• Greet clients and assist with reception duties.
• Follow Management and Corporate protocols regarding the client experience.
• Maintain a professional demeanor and uphold the Van Cleef & Arpels image by following the Service Charter.
• Provide support to Sales Associates and participate consistently and actively in the Van Cleef & Arpels Service Excellence Ceremony.

Benefits

• Medical, dental, and vision programs.
• Health savings and flexible spending accounts.
• Life insurance and disability benefits.
• 401(k) with employer match.
• Paid time off.
• Wellness reimbursement benefit.
• Access to an employee assistance program.
• Volunteer days off.

What This Job Offers

• Job Type: Full-time