Assistant Store Manager - Ala Moana
About The Position
At Rothy’s, the retail team builds lasting customer relationships through personalized service and deep knowledge of the fit, wear, and sizing of the brand’s shoes. The Assistant Store Manager partners closely with the Store Manager to foster service, sales, and operational excellence, lead by example on the sales floor, inspire the team, and ensure an exceptional customer experience. The Assistant Store Manager also serves as Manager on Duty when the Store Manager is absent, supporting people leadership and business operations. The role is divided between Team Leadership & Operational Excellence (20%) and Customer Experience (80%). The position requires availability for at least 40 hours per week, including peak business days, holidays, and evening and opening shifts.
Requirements
- Must be at least 18 years old.
- 2–4 years of retail experience, including at least 1 year in a leadership role.
- Proven ability to meet or exceed sales targets through personal performance and team leadership.
- Strong coaching and talent-development skills on the sales floor.
- Familiarity with operational processes, including merchandising and shipment.
- Ability to stand and walk for an entire shift.
- Ability to lift, push, carry, or otherwise move up to 25 pounds.
- Ability to frequently bend, reach, and stretch, and safely use ladders and step stools.
- Ability to follow Rothy’s dress code, including wearing Rothy’s shoes during every shift.
- Availability to work a minimum of 40 hours per week, including Fridays, Saturdays, Sundays, holidays, and evening and opening shifts.
Responsibilities
- Partner with the Store Manager on recruiting, hiring, onboarding, and training the store team.
- Train the team on standard operating procedures, service expectations, selling skills, and Rothy’s product knowledge.
- Own assigned areas of responsibility within the Division of Responsibility program.
- Develop team performance and engagement through floor observations, in-the-moment coaching, regular check-ins, and participation in monthly one-on-ones.
- Support daily store operations and visual merchandising.
- Lead and model Rothy’s customer experience through service and selling on the sales floor; coach, train, and inspect behaviors to uphold brand standards.
- Build customer loyalty through clienteling and relationship-building.
- Support goal-setting, celebrate wins, and reinforce accountability through daily coaching to drive sales and key performance indicators.
- Assist with planning and executing in-store events and activations to grow brand awareness, engage the local community, and drive sales.
- Support presentation standards, including visual merchandising, cleanliness, and dress code.
- Act as Manager on Duty when the Store Manager is not present.
Benefits
- Generous paid time off
- 401(k) matching
- Comprehensive health plans for the employee and family
- Supplemental mental health benefits
- Monthly wellness reimbursement
- Employee discount program
- May be eligible for additional discretionary bonuses or incentives
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
