Bookseller - Temporary

Barnes & Noble • San Mateo, CA

18d • Onsite

About The Position

A Barnes & Noble Bookseller is an integral member of the bookselling team, welcoming customers, answering questions, and helping readers find suitable books and products. The role also supports the bookstore’s presentation and efficient operation by maintaining displays, unpacking and shelving deliveries, and serving customers at the register.

Booksellers are expected to demonstrate reliable attendance, flexibility, a positive and hardworking approach, consideration for colleagues, cheerful customer service, and a willingness to learn. The role involves mastering operational skills and using store technology, maintaining merchandise presentation and cleanliness, processing transactions, receiving and shelving deliveries, locating products, supporting the café when needed, and following loss-prevention and de-escalation procedures.

The position includes physical activity such as prolonged standing, repetitive bending, lifting, and extensive walking. Booksellers may support other stores in the wider Cluster when needed and able. As they gain experience, they build knowledge of books and other store categories, maintain sections and backstock, make recommendations, and help customers and colleagues with sales objectives. Booksellers who master the role are expected to advance to Senior Bookseller, with additional challenges and growth opportunities. Employees must comply with company policies and procedures.

Requirements

• Reliable and punctual attendance for scheduled shifts.
• Flexibility and responsiveness to store scheduling needs, including availability to fill gaps when able.
• A positive, energetic, hardworking, and reliable approach to assigned tasks.
• A supportive and considerate approach to colleagues.
• Cheerful, helpful customer service.
• Aptitude and willingness to learn new skills and acquire store knowledge.
• Comfort using varied technology, including registers, computers, tablets, programs, and other tools.
• Ability to perform physical activity including prolonged standing, repetitive bending, lifting, and extensive walking.
• Willingness to support the café team when needed.
• Willingness to learn and follow loss-prevention procedures and de-escalation techniques.

Responsibilities

• Welcome customers, answer questions, and connect readers with appropriate titles and products.
• Maintain attractive store displays, merchandise presentation, and store cleanliness.
• Unpack and shelve deliveries and maintain sections and backstock accurately.
• Operate registers quickly, professionally, and reliably.
• Use store technology, including registers, computers, tablets, programs, BookMaster, and other information tools.
• Find books and other products accurately using personal knowledge, colleagues, and available tools.
• Support the café team when needed.
• Follow loss-prevention procedures and de-escalation techniques; identify theft and seek support for problematic behavior or store issues.
• Build knowledge of fiction, nonfiction, children’s books, educational toys and games, specialty games, hobbies and collectibles, music and movies, and Newsstand products.
• Make effective book and product recommendations to customers.
• Support sales objectives and promote relevant products, releases, memberships, preorders, and programs such as Monthly Picks and Book of the Year.
• Maintain reliable and punctual attendance and fill scheduling gaps when able.
• Support colleagues and, when needed and able, other stores in the wider Cluster.
• Comply with company policies and procedures.

Benefits

• Employee discount
• Employee Assistance Program (EAP)
• Sick pay
• Paid time off, including paid maternity and parental leave, for eligible scheduled hours
• Company-paid holidays for eligible scheduled hours
• 401(k) with company match for eligible scheduled hours
• Transit benefits for eligible scheduled hours
• Comprehensive health benefits, including medical, dental, and vision, for eligible scheduled hours
• Healthcare and dependent care spending accounts for eligible scheduled hours
• Disability benefits for eligible scheduled hours
• Life insurance for eligible scheduled hours
• Tuition reimbursement for eligible scheduled hours

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed