Bookseller - Temporary

Barnes & Noble•Roanoke, VA

18d•Onsite

About The Position

A Barnes & Noble Bookseller is an integral member of the bookstore team, welcoming customers, answering questions, and connecting readers with books and other products. Booksellers help maintain an attractive, clean, and efficiently run store by unpacking and shelving deliveries, tidying displays, merchandising products, and serving customers at the register. Booksellers are expected to be reliable and punctual, flexible when scheduling gaps arise, positive and dependable in completing assigned work, supportive of colleagues, cheerful and helpful with customers, and willing to learn. They receive training in store operations and are expected to use registers, computers, tablets, programs, and other tools; maintain book and non-book product displays; process and shelve deliveries accurately; locate products using their own knowledge, colleagues, BookMaster, and other information tools; and support the café team when needed. They also learn loss-prevention procedures and de-escalation techniques, and identify and seek help with theft or problematic behavior. The role involves physical activity, including prolonged standing, repetitive bending, lifting, and extensive walking. Booksellers may work in other stores when able and when needed to support the wider Cluster. As their experience grows, they build knowledge across books and other store categories, maintain sections and backstock, make recommendations, help customers shop, and support sales objectives and new releases. Advancement to Senior Bookseller is expected as the employee masters the role’s skills. Employees must comply with company policies and procedures. The position is temporary. The stated starting hourly rate is $14.00, depending on experience, seniority, geographic location, and other factors permitted by law. Benefits vary based on scheduled hours and location. Depending on weekly hours, listed benefits include an employee discount, EAP, sick pay, paid time off, paid maternity and parental leave, company-paid holidays, transit benefits, 401(k) with company match, health benefits, spending accounts, disability benefits, life insurance, and tuition reimbursement.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including availability to fill gaps when able.
Positive, purposeful, energetic, and dependable approach to assigned work.
Considerate and supportive behavior toward colleagues.
Cheerful, helpful customer service.
Aptitude and willingness to learn new skills and store knowledge.
Ability and willingness to use varied technology, including registers, computers, tablets, programs, and other tools.
Ability to perform prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, and help connect them with appropriate books and products.
Maintain attractive store presentation, cleanliness, displays, and merchandising across books and other product categories.
Unpack and receive deliveries, then shelve products efficiently and accurately.
Operate the register quickly, reliably, and professionally.
Use store technology and information tools, including registers, computers, tablets, programs, and BookMaster, to serve customers and locate products.
Support the café team when needed.
Understand and follow loss-prevention procedures and de-escalation techniques; identify theft or problematic behavior and seek support.
Build knowledge of fiction, nonfiction, children’s books, educational toys and games, specialty games, hobbies and collectibles, music and movies, and newsstand products.
Maintain store sections and backstock, make book recommendations, and assist customers with shopping.
Support sales objectives and promote products and programs such as Our Monthly Picks, Book of the Year, Membership, preorders, and new releases.
Support other stores in the wider Cluster when able and needed.
Comply with company policies and procedures.