Bookseller - Temporary

Barnes & Noble•Springfield, VA

15d

About The Position

A Bookseller is an integral member of the Barnes & Noble bookselling team, welcoming customers, answering questions, and helping readers find suitable books and products. The role also supports the day-to-day operation and presentation of the store by unpacking and shelving deliveries, maintaining displays, and operating registers to provide professional customer service. Booksellers are expected to be reliable, punctual, positive, flexible in responding to store needs, supportive of colleagues, cheerful and helpful with customers, and willing to learn. The position involves mastering store operations and technology, maintaining merchandise presentation and cleanliness, supporting receiving and café teams when needed, and following loss-prevention and de-escalation procedures. As experience develops, Booksellers build knowledge across books and other store categories, maintain sections and backstock, make recommendations, and support sales initiatives and new releases. Employees are expected to comply with company policies and procedures. With demonstrated mastery, they are expected to advance to Senior Bookseller. The role may involve working in other stores in the wider Cluster when needed and when the employee is able.

Requirements

Maintain reliable and punctual attendance for scheduled shifts.
Be flexible and responsive to store scheduling needs, including filling gaps when able; stores are open early mornings to late evenings every day, including weekends and most holidays.
Demonstrate a positive, willing, energetic, and reliable approach to assigned work.
Be supportive and considerate of colleagues and helpful to customers.
Show aptitude and willingness to learn new skills and acquire store knowledge.
Comfortably and efficiently use varied technology, including registers, computers, tablets, programs, and other tools.
Perform physical activities including prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, and help connect readers with appropriate titles and products.
Maintain attractive store presentation, displays, merchandise sections, and cleanliness.
Unpack and shelve deliveries and maintain backstock efficiently and accurately.
Operate registers quickly, competently, and reliably.
Use store technology and information tools, including registers, computers, tablets, programs, and BookMaster, to assist with store tasks and locate products.
Support the café team when needed.
Understand and follow loss-prevention procedures and de-escalation techniques; identify theft and seek support for problematic behavior or store issues.
Build knowledge across fiction, nonfiction, children’s books, educational toys and games, specialty games, hobbies and collectibles, music and movies, and Newsstand products.
Use product knowledge to maintain sections, make recommendations, and assist customers with shopping.
Support sales objectives and initiatives, including Our Monthly Picks, Book of the Year, Membership, preorders, key products, and new releases.
Comply with company policies and procedures.
Support other stores in the wider Cluster when able and needed.