Bookseller - Temporary

Barnes & Noble•Lansing, MI

14d•Onsite

About The Position

A Bookseller is an integral member of a Barnes & Noble bookstore team, welcoming customers, answering questions, and helping readers find suitable books and products. The role also helps maintain attractive store presentation and efficient operations by unpacking and shelving deliveries, tidying displays, and serving customers at the register. Booksellers are expected to provide cheerful, helpful customer service and demonstrate reliable attendance, flexibility, a positive and hardworking approach, consideration for colleagues, and willingness to learn. Booksellers are trained to use store technology and registers, maintain and merchandise books and other product categories, support receiving and shelving, locate products using available tools and colleagues, assist the café team when needed, and follow loss-prevention procedures and de-escalation techniques. The work involves prolonged standing, repetitive bending, lifting, and extensive walking. Booksellers may also support other stores in the wider cluster when able and needed. As experience grows, Booksellers build knowledge across books and other store categories, maintain sections and backstock, make recommendations, and help customers while supporting sales initiatives and new releases. The role is temporary, and employees who master the Bookseller skills are expected to advance to Senior Bookseller. Employees must comply with company policies and procedures.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including willingness to fill scheduling gaps when able; stores are open early mornings to late evenings, every day, including weekends and most holidays.
Positive, purposeful, energetic, hardworking, and reliable approach to assigned tasks.
Supportive and considerate teamwork, including willingness to help colleagues.
Cheerful, helpful, and customer-focused approach.
Aptitude and willingness to learn new skills and store knowledge.
Comfort and efficiency using varied technology, including registers, computers, tablets, programs, and other tools.
Ability to perform physical work involving prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, and help them find books and other products.
Maintain an attractive and clean store presentation, including merchandising books, gifts, toys, and other product categories.
Unpack and receive deliveries, and shelve products efficiently and accurately.
Operate the register quickly, competently, and reliably.
Use store technology and information tools, including registers, computers, tablets, programs, and BookMaster, to support store operations and locate products.
Support the café team when needed.
Understand and follow loss-prevention procedures and de-escalation techniques; identify theft and seek support for problematic behavior and issues.
Build knowledge of fiction, nonfiction, children’s books, educational toys and games, specialty games, hobbies and collectibles, music, movies, and newsstand products.
Maintain store sections and backstock and make effective product recommendations to customers.
Support sales objectives and initiatives, including Our Monthly Picks, Book of the Year, Membership, preorders, key products, and new releases.
Maintain reliable and punctual attendance, respond flexibly to store scheduling needs, and support colleagues.
Comply with company policies and procedures.
Support other stores in the wider cluster when able and needed.

Benefits

Employee discount.
Employee Assistance Program (EAP).
Sick pay.
Paid time off, including paid maternity and parental leave, for employees scheduled 20 or more hours per week.
Company-paid holidays for employees scheduled 20 or more hours per week.
401(k) with company match for employees scheduled 20 or more hours per week.
Transit benefits for employees scheduled 20 or more hours per week.
Comprehensive medical, dental, and vision benefits for employees scheduled 30 or more hours per week.
Healthcare and dependent care spending accounts for employees scheduled 30 or more hours per week.
Disability benefits for employees scheduled 30 or more hours per week.
Life insurance for employees scheduled 30 or more hours per week.
Tuition reimbursement for employees scheduled 30 or more hours per week.