Bookseller - Temporary

Barnes & Noble•Riverhead, NY

13d•Onsite

About The Position

A Bookseller is an integral member of the bookselling team, welcoming customers, answering questions, and helping readers find suitable books and products. The role also supports store operations by maintaining attractive displays, unpacking and shelving deliveries, keeping the store tidy, and operating registers in a quick, friendly, and professional manner. Booksellers are expected to demonstrate reliable attendance, flexibility to support store scheduling needs, a positive and energetic approach to assigned work, consideration for colleagues, cheerful customer service, willingness to learn, and enthusiasm for bookselling. The position requires developing operational skills in store technology, merchandising, register operation, receiving and shelving, product lookup, café support when needed, loss prevention, and de-escalation. Physical activity includes prolonged standing, repetitive bending, lifting, and extensive walking. Booksellers may work in other stores when able and when needed to support the wider Cluster. As experience grows, Booksellers build knowledge across fiction, nonfiction, children’s books, educational toys and games, specialty games, hobbies and collectibles, music and movies, and Newsstand. They use this knowledge to maintain sections and backstock, make recommendations, assist customers, and support sales objectives and new releases. The position is expected to comply with company policies and procedures. As Booksellers demonstrate mastery of the role’s skills, they are expected to advance to Senior Bookseller.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including the ability to fill scheduling gaps when able; stores are open early mornings to late evenings every day, including weekends and most holidays.
Positive, energetic, purposeful, and reliable approach to assigned work.
Supportive and considerate conduct toward colleagues.
Cheerful, helpful customer service and willingness to go out of the way to assist customers.
Aptitude and willingness to learn new skills and acquire knowledge about the store.
Comfort using varied technology, including registers, computers, tablets, programs, and other tools.
Ability to perform prolonged standing, repetitive bending, lifting, and extensive walking.
Willingness to support the café team when needed.

Responsibilities

Welcome customers, answer questions, and help connect readers with appropriate titles and products.
Maintain attractive store presentation, displays, cleanliness, and merchandising across books and other product categories.
Unpack deliveries and shelve products efficiently and accurately.
Operate registers quickly, competently, and reliably while providing professional customer service.
Use store technology, including registers, computers, tablets, programs, BookMaster, and other information tools.
Find books and other products accurately using personal knowledge, colleagues, BookMaster, and available information tools.
Support the café team when needed.
Understand and follow loss prevention procedures and de-escalation techniques; identify theft and seek support for problematic behavior and store issues.
Build knowledge of books and other product categories, maintain sections and backstock, and make effective recommendations to customers.
Support sales objectives and initiatives, including Our Monthly Picks, Book of the Year, Membership, preorders, key products, and new releases.
Support the wider Cluster by working in other stores when able and needed.
Comply with company policies and procedures.