Bookseller

Barnes & Noble • Portage, MI

19d • Onsite

About The Position

A Bookseller is an integral member of the Barnes & Noble bookselling team, welcoming customers, answering questions, and helping readers find appropriate books and products. The role also supports the store’s presentation and efficient operation by unpacking and shelving deliveries, maintaining displays, and serving customers at the register in a quick, friendly, and professional manner.

Booksellers are expected to demonstrate reliable attendance, flexibility in responding to store scheduling needs, a positive and hardworking approach, kindness toward colleagues, cheerful customer service, willingness to learn, and enjoyment of bookselling. They are trained to use store technology; maintain book and product presentation; operate registers; receive and shelve deliveries; find products using personal and colleague knowledge and store information tools; assist the café team when needed; and follow loss-prevention and de-escalation procedures.

As they gain experience, Booksellers build knowledge across books and other store categories, maintain sections and backstock, make recommendations, and support sales objectives and new releases. They may work in other stores when able and when needed to support the wider Cluster. As they master the role’s skills, they are expected to advance to Senior Bookseller. Booksellers must comply with company policies and procedures.

Requirements

• Reliable and punctual attendance for scheduled shifts.
• Flexibility and responsiveness to store scheduling needs, including availability aligned with a store open from early mornings to late evenings every day, including weekends and most holidays.
• A positive, purposeful, energetic, hardworking, and reliable approach to assigned tasks.
• A supportive and considerate attitude toward colleagues and a willingness to help others.
• Cheerful, helpful customer service.
• Aptitude and willingness to learn new skills and knowledge.
• Comfort using varied technology, including registers, computers, tablets, programs, and other tools.
• Ability to perform prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

• Welcome customers, answer questions, and help them find books and other products.
• Maintain attractive store presentation, displays, cleanliness, and product sections.
• Unpack and receive deliveries and shelve products accurately and efficiently.
• Operate registers and provide quick, friendly, professional customer service.
• Use registers, computers, tablets, programs, BookMaster, and other information tools effectively.
• Support the café team when needed.
• Understand and follow loss-prevention procedures and de-escalation techniques; identify theft and seek support for problematic behavior or issues.
• Build knowledge of fiction, nonfiction, children’s books, educational toys and games, specialty games, hobbies and collectibles, music and movies, and Newsstand products.
• Use product knowledge to maintain sections and backstock and assist customers with shopping.
• Make book recommendations and support sales objectives such as Our Monthly Picks, Book of the Year, Membership, preorders, products, and new releases.
• Support other stores in the wider Cluster when able and needed.
• Comply with company policies and procedures.

Benefits

• Employee discount
• Employee Assistance Program (EAP)
• Sick pay
• Paid time off, including paid maternity and parental leave (for employees scheduled 20 or more hours per week)
• Company-paid holidays (for employees scheduled 20 or more hours per week)
• Transit benefits (for employees scheduled 20 or more hours per week)
• 401(k) with company match (for employees scheduled 20 or more hours per week)
• Comprehensive medical, dental, and vision benefits (for employees scheduled 30 or more hours per week)
• Healthcare and dependent care spending accounts (for employees scheduled 30 or more hours per week)
• Disability benefits (for employees scheduled 30 or more hours per week)
• Life insurance (for employees scheduled 30 or more hours per week)
• Tuition reimbursement (for employees scheduled 30 or more hours per week)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed