Bookseller - Temporary

Barnes & Noble•Chino Hills, CA

19d

About The Position

A Bookseller is an integral member of the Barnes & Noble bookselling team, welcoming customers, answering questions, and helping readers find appropriate books and products. The role also supports the efficient operation and attractive presentation of the store by maintaining displays, unpacking and shelving deliveries, and operating registers to provide quick, professional service. Booksellers learn and perform operational competencies including using store technology, merchandising books and other products, locating items with available information tools, supporting receiving and shelving, assisting the café team when needed, and following loss-prevention and de-escalation procedures. The job involves prolonged standing, repetitive bending, lifting, and considerable walking. Booksellers may support other stores in the wider Cluster when able and needed. As their experience develops, Booksellers build knowledge across books and other store categories, maintain sections and backstock, make recommendations, and support sales objectives and new releases. The role is a step on a career path that may lead to Senior Bookseller. Employees must comply with company policies and procedures.

Requirements

Reliable and punctual attendance for scheduled shifts.
Positive, willing, purposeful, energetic, and reliable approach to assigned work.
Considerate and supportive conduct toward colleagues, including willingness to help others.
Cheerful, helpful customer service and willingness to go out of the way to assist customers.
Aptitude and willingness to learn new skills and acquire knowledge about the store.
Comfort using varied technology, including registers, computers, tablets, programs, and other tools.
Ability to perform physical activity including prolonged standing, repetitive bending, lifting, and extensive walking.
Flexibility to fill scheduling gaps when able; the store operates from early mornings to late evenings every day, including weekends and most holidays.

Responsibilities

Welcome customers cheerfully, answer questions, and help connect readers with suitable books and products.
Maintain attractive store displays, presentation, and cleanliness, including books, gifting, toys, and other product categories.
Unpack and receive deliveries, then shelve products efficiently and accurately.
Operate registers quickly, competently, and reliably while providing professional customer service.
Use store technology, including registers, computers, tablets, programs, BookMaster, and other information tools.
Find books and other products accurately using personal or colleague knowledge and available tools.
Support the café team when needed.
Follow loss-prevention procedures and de-escalation techniques; identify theft and seek support for problematic behavior or store issues.
Build knowledge of fiction, nonfiction, children’s books, educational toys and games, specialty games, hobbies and collectibles, music and movies, and Newsstand products.
Maintain store sections and backstock and make effective book and product recommendations.
Support sales objectives, including Our Monthly Picks, Book of the Year, Membership, preorders, key products, and new releases.
Maintain reliable and punctual attendance, respond flexibly to scheduling needs when able, and support colleagues.
Comply with company policies and procedures.
Support other stores in the wider Cluster when able and when needed.

Benefits

Employee discount
Employee Assistance Program (EAP)
Sick pay
Paid time off, including paid maternity and parental leave (for employees scheduled 20 or more hours per week)
Company-paid holidays (for employees scheduled 20 or more hours per week)
Transit benefit (for employees scheduled 20 or more hours per week)
401(k) with company match (for employees scheduled 20 or more hours per week)
Comprehensive medical, dental, and vision health benefits (for employees scheduled 30 or more hours per week)
Healthcare and dependent care spending accounts (for employees scheduled 30 or more hours per week)
Disability benefits (for employees scheduled 30 or more hours per week)
Life insurance (for employees scheduled 30 or more hours per week)
Tuition reimbursement (for employees scheduled 30 or more hours per week)