Bookseller - Temporary

Barnes & Noble • Germantown, TN

18d

About The Position

A Bookseller is an integral member of the Barnes & Noble bookselling team, welcoming customers, answering questions, and helping readers find suitable books and other products. The role also supports the attractive presentation and efficient operation of the store by maintaining displays, unpacking and shelving deliveries, and serving customers at the register. Booksellers are expected to demonstrate reliable attendance, flexibility when scheduling gaps arise, a positive and supportive approach to work, helpful customer service, willingness to learn, and enthusiasm for bookselling.

Booksellers are trained to use store technology and information tools; maintain book, gifting, toy, and other merchandise displays; operate registers; receive, unpack, and shelve deliveries; locate products; support the café when needed; and follow loss-prevention and de-escalation procedures. The work involves prolonged standing, repetitive bending, lifting, and extensive walking. Booksellers may also support other stores in their Cluster when able and needed.

As they develop, Booksellers build knowledge of books and other store categories, maintain sections and backstock, make recommendations, and help customers shop. They contribute to sales objectives and share product knowledge with customers and colleagues. With mastery of the role’s skills, Booksellers are expected to advance to Senior Bookseller. Employees must comply with company policies and procedures.

Requirements

• Reliable and punctual attendance for scheduled shifts.
• Flexibility and responsiveness to store scheduling needs, including filling gaps when able.
• Positive, energetic, and reliable approach to assigned work.
• Considerate and supportive conduct toward colleagues.
• Cheerful, helpful customer service.
• Aptitude and willingness to learn new skills and store knowledge.
• Ability to use registers, computers, tablets, programs, and other tools comfortably and efficiently.
• Ability to perform physical work including prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

• Welcome customers, answer questions, and connect readers with appropriate books and products.
• Maintain attractive store presentation, displays, cleanliness, and merchandise sections.
• Unpack and receive deliveries and shelve products accurately and efficiently.
• Operate registers and provide quick, friendly, professional customer service.
• Use store technology and information tools, including BookMaster, to locate products.
• Support the café team when needed.
• Follow loss-prevention procedures, identify theft or problematic behavior, and seek support as appropriate.
• Build knowledge of fiction, nonfiction, children’s books, educational toys and games, specialty games, hobbies and collectibles, music and movies, and Newsstand products.
• Make effective book and product recommendations and support sales objectives, including Monthly Picks, Book of the Year, Membership, and preorders.
• Maintain sections and backstock and share product knowledge with customers and colleagues.
• Support other stores in the Cluster when able and needed.
• Comply with company policies and procedures.

Benefits

• Employee discount
• Employee Assistance Program (EAP)
• Sick pay
• Paid time off, including paid maternity and parental leave, for eligible scheduled hours
• Company-paid holidays for eligible scheduled hours
• 401(k) with company match for eligible scheduled hours
• Medical, dental, and vision benefits for eligible scheduled hours
• Healthcare and dependent care spending accounts for eligible scheduled hours
• Disability benefits for eligible scheduled hours
• Life insurance for eligible scheduled hours
• Transit benefits for eligible scheduled hours
• Tuition reimbursement for eligible scheduled hours

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed