Bookseller - Temporary

Barnes & Noble•Eagan, MN

19d•Onsite

About The Position

A Bookseller is an integral member of the bookstore team, welcoming customers, answering questions, and helping readers find books and other products. The role also supports the attractive presentation and efficient operation of the store by unpacking and shelving deliveries, maintaining displays, and operating registers with quick, professional service. Booksellers are expected to demonstrate reliable attendance, flexibility in responding to store scheduling needs, a positive and dependable approach to work, consideration for colleagues, cheerful customer service, and willingness to learn. The role requires mastering operational skills involving store technology, merchandising, register operation, receiving and shelving deliveries, locating products, supporting the café when needed, and following loss-prevention and de-escalation procedures. Booksellers may also support other stores in the wider Cluster when able and needed. As experience develops, Booksellers build knowledge across books and other store categories, maintain sections and backstock, make recommendations, and help customers shop. They also support sales objectives and share product knowledge with customers and colleagues. Booksellers who demonstrate mastery of the role’s skills are expected to advance to Senior Bookseller. Employees must comply with company policies and procedures.

Requirements

Maintain reliable and punctual attendance for scheduled shifts.
Be flexible and responsive to store needs, including filling scheduling gaps when able.
Bring a positive, energetic, hardworking, and reliable approach to assigned tasks.
Be supportive and considerate of colleagues and willing to help the team.
Provide cheerful, helpful customer service.
Show aptitude and willingness to learn new skills and store knowledge.
Be comfortable and efficient using varied technology, including registers, computers, tablets, programs, and other tools.
Perform physical activity that includes prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, and help them find suitable books and other products.
Maintain attractive store presentation, including book displays, gifting, toys, and other product categories.
Unpack and receive deliveries, then shelve products efficiently and accurately.
Operate registers quickly, competently, and reliably.
Use store technology and information tools, including registers, computers, tablets, programs, BookMaster, and other available resources.
Maintain store sections and backstock, and keep the store clean.
Locate books and other products accurately, using personal knowledge, colleagues, BookMaster, and other information tools.
Support the café team when needed.
Follow loss-prevention procedures and de-escalation techniques; identify theft and concerning behavior and seek support for store issues.
Build knowledge of fiction, nonfiction, and children’s books and use it to maintain sections, make recommendations, and assist customers.
Build knowledge of educational toys and games, specialty games, hobbies and collectibles, music and movies, and Newsstand products.
Support sales objectives and products, including Our Monthly Picks, Book of the Year, Membership, preorders, and new releases.
Support other stores in the wider Cluster when able and needed.
Comply with company policies and procedures.