Bookseller - Temporary

Barnes & Noble•Peabody, MA

18d•Onsite

About The Position

A Barnes & Noble Bookseller welcomes customers, answers questions, and helps readers find books and other products. Booksellers maintain attractive store displays, help keep the store running efficiently, unpack and shelve deliveries, and operate registers while providing quick, friendly, professional service. Booksellers are expected to demonstrate reliable attendance and punctuality, flexibility when scheduling needs arise, a positive and dependable approach to work, consideration for colleagues, cheerful customer service, and a willingness to learn. They receive training and are expected to master operational competencies, including using store technology, merchandising and maintaining the store, operating the register, receiving and shelving deliveries, locating products, supporting the café when needed, and following loss-prevention procedures. The position involves physical activity, including prolonged standing, repetitive bending, lifting, and extensive walking. Booksellers may also work at other stores when able and needed to support the wider Cluster. As their knowledge develops, Booksellers maintain store sections and backstock, make recommendations, assist customers, and support sales objectives across books and other product categories. They are expected to comply with company policies and procedures. Employees who master the role’s skills are expected to advance to Senior Bookseller. The hourly rate starts at $16.00 and may depend on experience, seniority, geographic location, and other factors permitted by law. Benefits vary by scheduled hours and may also vary by location and applicable plan terms. For employees scheduled under 20 hours weekly, listed benefits include an employee discount, EAP, and sick pay. For employees scheduled 20–29.99 hours weekly, listed benefits also include paid time off, paid maternity and parental leave, company-paid holidays, transit, and a 401(k) with company match. For employees scheduled 30 or more hours weekly, listed benefits also include comprehensive medical, dental, and vision benefits; healthcare and dependent-care spending accounts; disability benefits; life insurance; transit; and tuition reimbursement.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including the ability to fill scheduling gaps when able.
A positive, purposeful, energetic, and reliable approach to assigned work.
Consideration for colleagues and willingness to help the team.
Cheerful, helpful customer service and willingness to go out of one’s way for customers.
Aptitude and willingness to learn new skills and store knowledge.
Comfort and efficiency using technology such as registers, computers, tablets, programs, and other tools.
Ability to perform physical activity including prolonged standing, repetitive bending, lifting, and extensive walking.
Willingness to support other stores in the wider Cluster when able and needed.

Responsibilities

Welcome customers, answer questions, and help them find suitable books and other products.
Maintain attractive store presentation, displays, cleanliness, and efficient store operations.
Unpack and receive deliveries, then shelve products accurately and efficiently.
Operate registers quickly, competently, and reliably while providing professional customer service.
Use store technology and information tools, including BookMaster, to find products and support store work.
Support the café team when needed.
Follow loss-prevention procedures, identify theft or problematic behavior, and seek support when necessary.
Develop knowledge of books across fiction, nonfiction, and children’s categories; maintain sections; and make customer recommendations.
Build knowledge of educational toys and games, specialty games, hobbies and collectibles, music and movies, and newsstand products; maintain sections and backstock and assist customers.
Support sales objectives and promote products and programs such as Our Monthly Picks, Book of the Year, Membership, preorders, and new releases.
Maintain reliable and punctual attendance, respond flexibly to store scheduling needs, and support colleagues.
Comply with company policies and procedures.