Bookseller - Temporary

Barnes & Noble•Wilmington, DE

17d

About The Position

A Bookseller is an integral member of the bookstore team, welcoming customers, answering questions, and helping readers find books and other products. The role also supports efficient store operations by maintaining attractive displays, unpacking and shelving deliveries, tidying merchandise, and operating registers to provide professional customer service. Booksellers are expected to demonstrate reliable attendance, flexibility in responding to store scheduling needs, a positive and energetic approach to assigned work, consideration for colleagues, cheerful customer service, and willingness to learn. They are trained to use store technology, maintain merchandising and visual presentation, operate registers, receive and shelve deliveries, locate products using available information tools, assist the café team when needed, and follow loss-prevention and de-escalation procedures. The work involves prolonged standing, repetitive bending, lifting, and extensive walking. Booksellers may also work in other stores when able and when needed to support the wider Cluster. As they gain experience, they build knowledge across books and other store categories, maintain sections and backstock, recommend products, and support sales objectives. Booksellers who master the role's skills are expected to advance to Senior Bookseller. Employees must comply with company policies and procedures.

Requirements

Maintain reliable and punctual attendance for scheduled shifts.
Be flexible and responsive to store scheduling needs, including filling scheduling gaps when able.
Bring a positive, purposeful, energetic, and reliable approach to assigned work.
Be supportive and considerate of colleagues and willing to help the team.
Provide cheerful, helpful customer service.
Show aptitude and willingness to learn new skills and knowledge.
Be comfortable and efficient using varied technology, including registers, computers, tablets, programs, and other tools.
Develop and demonstrate merchandising and visual merchandising skills.
Perform physical work involving prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, and help them find appropriate books and products.
Maintain attractive store presentation, merchandising, cleanliness, and displays, including books, gifts, toys, and other product categories.
Operate registers quickly, competently, and reliably to serve customers.
Support receiving and unpacking deliveries and accurately shelve merchandise.
Locate books and other products using personal or colleagues' knowledge, BookMaster, and available information tools.
Support the café team when needed.
Understand and follow loss-prevention procedures and de-escalation techniques; identify theft and seek support for problematic behavior or store issues.
Build knowledge of fiction, nonfiction, children's books, educational toys and games, specialty games, hobbies and collectibles, music and movies, and Newsstand products.
Maintain store sections and backstock and help customers with shopping.
Recommend books and products and support sales objectives, including Our Monthly Picks, Book of the Year, Membership, preorders, key products, and new releases.
Work collaboratively with colleagues and, when able and needed, support other stores in the wider Cluster.
Comply with company policies and procedures.