Bookseller - Temporary

Barnes & Noble•Westport, CT

19d•Onsite

About The Position

A Bookseller is an integral member of the bookstore team, welcoming customers, answering questions, and helping readers find titles and products. The role also supports store operations by maintaining attractive displays, unpacking and shelving deliveries, tidying merchandise, and operating registers to provide quick, friendly, professional service. Booksellers are expected to demonstrate reliable attendance, flexibility in responding to store scheduling needs, a positive and energetic approach to work, consideration for colleagues, cheerful customer service, and willingness to learn. They receive training in store operations, technology, merchandising, visual presentation, checkout, receiving and shelving, product lookup, café support, loss prevention, and de-escalation. The job involves prolonged standing, repetitive bending, lifting, and extensive walking. Booksellers may also work at other stores when able and needed to support the wider Cluster. As they develop, Booksellers build knowledge across books and other store categories, maintain sections and backstock, recommend products, and support sales initiatives. The role has a career progression path to Senior Bookseller as skills and expertise grow. Employees must comply with company policies and procedures. This is a temporary position.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including availability suited to a store open early mornings through late evenings, every day, including weekends and most holidays.
Positive, purposeful, energetic, hardworking, and reliable approach to assigned tasks.
Supportive and considerate conduct toward colleagues.
Cheerful, helpful customer service and willingness to go out of the way to assist customers.
Aptitude and willingness to learn new skills and acquire store knowledge.
Comfort using varied technology, including registers, computers, tablets, programs, and other tools.
Ability to perform physical activity including prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, and help connect them with appropriate titles and products.
Maintain attractive store presentation, including displays, merchandising, and cleanliness.
Unpack and receive deliveries, then shelve products accurately and efficiently.
Operate registers quickly and reliably while providing professional customer service.
Use store technology and information tools, including registers, computers, tablets, programs, and BookMaster, to assist with operations and product searches.
Support the café team when needed.
Follow loss prevention procedures and de-escalation techniques; identify theft or problematic behavior and seek support as appropriate.
Build knowledge of fiction, nonfiction, children's books, educational toys and games, specialty games, hobbies and collectibles, music and movies, and Newsstand products.
Maintain store sections and backstock, present products attractively, and make effective recommendations to customers.
Support sales objectives and initiatives, including Our Monthly Picks, Book of the Year, Membership, preorders, key products, and new releases.
Maintain reliable, punctual attendance and be flexible in filling scheduling gaps when able.
Collaborate with colleagues and support other stores in the wider Cluster when able and needed.
Comply with company policies and procedures.