Bookseller - Temporary

Barnes & Noble•Costa Mesa, CA

17d

About The Position

A Bookseller is an integral member of the Barnes & Noble bookselling team, welcoming customers, answering questions, and helping them find suitable books and products. The role also contributes to the store’s presentation and efficient operation by unpacking and shelving deliveries, tidying displays, and serving customers at the register. Booksellers are expected to demonstrate reliable attendance, flexibility when filling scheduling gaps, a positive and helpful approach to work, consideration toward colleagues, cheerful customer service, and willingness to learn and enjoy bookselling. Booksellers are trained to use store technology and tools, maintain book and product displays, operate registers, receive and shelve deliveries, locate products using their knowledge and available resources, support the café team when needed, and follow loss-prevention procedures and de-escalation techniques. The work involves prolonged standing, repetitive bending, lifting, and considerable walking. Employees may also support other stores in the wider Cluster when able and needed. As they develop, Booksellers build knowledge across fiction, nonfiction, children’s books, educational toys and games, specialty games, hobbies and collectibles, music and movies, and Newsstand. They use this knowledge to maintain sections and backstock, make customer recommendations, and support sales objectives and product launches. The role complies with company policies and procedures. Booksellers who master the role are expected to advance to Senior Bookseller, with further challenges and opportunities for growth.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including willingness to fill scheduling gaps when able.
A positive, purposeful, energetic, and reliable approach to assigned work.
A supportive and considerate approach to colleagues.
Cheerful, helpful customer service.
Aptitude and willingness to learn new skills and knowledge.
Comfort and efficiency using varied technology, including registers, computers, tablets, programs, and other tools.
Ability to perform prolonged standing, repetitive bending, lifting, and considerable walking.

Responsibilities

Welcome customers, answer questions, and help connect them with books and other products.
Maintain attractive store presentation by merchandising, tidying displays, and keeping the store clean.
Unpack and receive deliveries, and shelve products efficiently and accurately.
Operate registers quickly and reliably while providing professional customer service.
Use store technology, including registers, computers, tablets, programs, BookMaster, and other information tools.
Maintain visual merchandising and presentation across books, gifting, toys, and other product categories.
Find books and products accurately using personal knowledge, colleagues, BookMaster, and available information tools.
Support the café team when needed.
Follow loss-prevention procedures and de-escalation techniques; identify theft and seek support for problematic behavior or issues.
Build knowledge of books and other store product categories, maintain sections and backstock, and make effective customer recommendations.
Support sales objectives, including Our Monthly Picks, Book of the Year, Membership, preorders, key products, and new releases.
Support other stores in the wider Cluster when able and needed.
Comply with company policies and procedures.