Bookseller - Temporary

Barnes & Noble•Grand Rapids, MI

19d•Onsite

About The Position

A Bookseller is an integral member of the Barnes & Noble bookselling team, welcoming customers, answering questions, connecting readers with books and products, maintaining attractive store presentation, helping receive and shelve deliveries, and operating registers to provide professional customer service. Booksellers are expected to demonstrate reliable attendance, flexibility, positivity, consideration for colleagues, cheerful customer service, willingness to learn, and enthusiasm for bookselling. They learn and perform operational duties across the store, including merchandising, register operation, receiving and shelving, product lookup, supporting the café when needed, and following loss prevention and de-escalation procedures. The role requires physical activity, including prolonged standing, repetitive bending, lifting, and extensive walking. Booksellers may work in other stores when able and needed to support the wider Cluster. As experience and expertise grow, they build product knowledge, maintain sections and backstock, make customer recommendations, support sales objectives, and may advance to Senior Bookseller. The role also requires compliance with company policies and procedures.

Requirements

Maintain reliable and punctual attendance for scheduled shifts.
Be flexible and responsive to store scheduling needs, including potential shifts from early morning to late evening, weekends, and most holidays.
Approach work positively and perform assigned tasks purposefully, energetically, and reliably.
Be considerate and supportive of colleagues and cheerful and helpful with customers.
Show willingness and aptitude to learn new skills and store knowledge.
Be comfortable and efficient using varied technology, including registers, computers, tablets, programs, and other tools.
Perform physical activities including prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, and help connect them with appropriate books and products.
Maintain attractive store presentation and cleanliness, including merchandising books, gifts, toys, and other product categories.
Unpack deliveries and shelve products accurately and efficiently.
Operate the register quickly, competently, and reliably.
Use store technology and information tools to locate books and products for customers.
Support the café team when needed.
Understand and follow loss prevention procedures, identify theft or problematic behavior, and seek support when appropriate.
Build knowledge of fiction, nonfiction, children's books, games, toys, hobbies, collectibles, music, movies, and newsstand products.
Maintain store sections and backstock and present books and products in an interesting and attractive manner.
Make book recommendations and support sales objectives, including Monthly Picks, Book of the Year, Membership, preorders, and new releases.
Support colleagues and help fill scheduling gaps when able.
Comply with company policies and procedures.