Bookseller - Temporary

Barnes & Noble•Salem, OR

18d

About The Position

A Bookseller is an integral member of the Barnes & Noble bookselling team, welcoming customers, answering questions, and helping readers find books and other products. The role also supports the smooth operation and attractive presentation of the store by maintaining displays, unpacking and shelving deliveries, and serving customers at the register. Booksellers are expected to work reliably and punctually, approach their tasks positively, support colleagues, provide cheerful customer service, and show willingness to learn and enjoy bookselling. Booksellers receive training in the operational competencies needed for the role, including using store technology, merchandising and maintaining store sections, operating registers, receiving and shelving deliveries, locating products, assisting the café team when needed, and following loss-prevention and de-escalation procedures. The work involves prolonged standing, repetitive bending, lifting, and substantial walking. Booksellers may also support other stores in the wider Cluster when able and needed. As they gain experience, Booksellers build knowledge across books and other store categories, maintain sections and backstock, recommend products, and help customers. They also support sales initiatives and share product knowledge with customers and colleagues. As mastery of the role’s skills develops, Booksellers are expected to advance to Senior Bookseller. Employees must comply with company policies and procedures.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including filling scheduling gaps when able.
Positive, purposeful, energetic, and reliable approach to assigned work.
Consideration and support for colleagues.
Cheerful, helpful customer service.
Aptitude and willingness to learn new skills and store knowledge.
Ability to use varied technology, including registers, computers, tablets, programs, and other tools comfortably and efficiently.
Ability to perform prolonged standing, repetitive bending, lifting, and substantial walking.

Responsibilities

Welcome customers, answer questions, and help connect them with suitable books and products.
Maintain attractive store presentation, displays, cleanliness, and merchandising across books and other product categories.
Unpack and receive deliveries, then shelve products efficiently and accurately.
Operate registers quickly, competently, and reliably.
Use store technology and information tools, including BookMaster, to locate books and other products.
Support the café team when needed.
Follow loss-prevention procedures and de-escalation techniques; identify theft and seek support for problematic behavior or issues.
Build knowledge of fiction, nonfiction, children’s books, educational toys and games, specialty games, hobbies and collectibles, music and movies, and Newsstand products.
Maintain store sections and backstock and make effective recommendations to customers.
Support sales objectives and initiatives, including Our Monthly Picks, Book of the Year, Membership, preorders, products, and new releases.
Support other stores in the wider Cluster when able and needed.
Comply with company policies and procedures.