Bookseller

Barnes & Noble•Corte Madera, CA

19d•Onsite

About The Position

A Bookseller is an integral member of the Barnes & Noble bookselling team, welcoming customers, answering questions, connecting readers with books and products, and helping maintain an attractive, clean, efficiently run store. The role includes customer service at the register, unpacking and shelving deliveries, tidying displays, and supporting the café team when needed. Booksellers are expected to be reliable, punctual, positive, flexible, considerate of colleagues, cheerful with customers, willing to learn, and enthusiastic about bookselling. Booksellers are trained to use store technology, registers, and information tools; maintain book and product displays; receive, unpack, and shelve deliveries; locate products accurately; and follow loss-prevention and de-escalation procedures. The work involves prolonged standing, repetitive bending, lifting, and extensive walking. Employees may also work at other stores when able and when needed to support the wider Cluster. As they gain experience, Booksellers build knowledge across books and other store categories, maintain sections and backstock, make recommendations, and help customers. They support sales objectives and share product knowledge with customers and colleagues. With demonstrated mastery of the role's skills, Booksellers are expected to advance to Senior Bookseller. Employees must comply with company policies and procedures.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including the ability to fill scheduling gaps when able.
A positive, purposeful, energetic, and reliable approach to assigned work.
A supportive and considerate approach to colleagues.
A cheerful, helpful approach to customers.
Aptitude and willingness to learn new skills and acquire store knowledge.
Comfort and efficiency using varied technology, including registers, computers, tablets, programs, and other tools.
Ability to perform physical work involving prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, and help them find appropriate books and other products.
Provide quick, friendly, and professional service at the register.
Maintain attractive, clean book and product displays and help keep the store running efficiently.
Unpack deliveries, receive merchandise, and shelve products accurately and efficiently.
Use registers, computers, tablets, programs, BookMaster, and other information tools effectively.
Find books and other products accurately using personal knowledge, colleagues, and available tools.
Support the café team when needed.
Understand and follow loss-prevention procedures and de-escalation techniques; identify theft or problematic behavior and seek support.
Build knowledge of fiction, nonfiction, children's books, educational toys and games, specialty games, hobbies and collectibles, music and movies, and Newsstand products.
Maintain store sections and backstock and present books and other products attractively.
Make effective book recommendations and help customers with their shopping.
Support sales objectives and initiatives, including Our Monthly Picks, Book of the Year, Membership, preorders, key products, and new releases.
Maintain reliable attendance, respond flexibly to store scheduling needs, and support colleagues.
Comply with company policies and procedures.