Bookseller - Temporary

Barnes & Noble•Westminster, MD

19d•Onsite

About The Position

A Barnes & Noble Bookseller is an integral member of the bookselling team, welcoming customers, answering questions, and helping readers find suitable books and products. The role also supports the bookstore’s presentation and efficient operation by unpacking and shelving deliveries, tidying displays, and serving customers at the register in a quick, friendly, and professional manner. Booksellers are expected to demonstrate reliable attendance, flexibility when scheduling gaps arise, a positive and energetic approach to work, consideration for colleagues, cheerful customer service, willingness to learn, and enthusiasm for bookselling. They are trained to use store technology, maintain merchandise and visual displays, operate registers, process deliveries, locate products, support the café when needed, and follow loss-prevention procedures and de-escalation techniques. The work involves prolonged standing, repetitive bending, lifting, and considerable walking. Booksellers may also support other stores in their Cluster when able and needed. As they gain experience, Booksellers develop knowledge of books and other store products, maintain sections and backstock, make recommendations, and support sales initiatives and new releases. The role is expected to develop toward the next career-path step, Senior Bookseller, as the employee demonstrates mastery of the required skills. Employees must comply with company policies and procedures.

Requirements

Maintain reliable and punctual attendance for scheduled shifts.
Be flexible and responsive to store scheduling needs, including availability that may cover early mornings, late evenings, weekends, and most holidays.
Bring a positive, energetic, hardworking, and reliable approach to assigned tasks.
Be supportive and considerate of colleagues and consistently helpful and cheerful with customers.
Show aptitude and willingness to learn new skills and store knowledge.
Be comfortable and efficient using varied technology, including registers, computers, tablets, programs, and other tools.
Develop and use merchandising and visual merchandising skills.
Perform the physical activities of the job, including prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, and help them find books and other products.
Maintain attractive store presentation, including merchandising, displays, and cleanliness.
Unpack deliveries and shelve products efficiently and accurately.
Operate the register quickly and reliably while providing professional customer service.
Use registers, computers, tablets, programs, BookMaster, and other information tools to support store operations and locate products.
Support receiving, shelving, backstock, and maintenance of store sections.
Support the café team when needed.
Understand and follow loss-prevention procedures and de-escalation techniques; identify theft or problematic behavior and seek support as appropriate.
Build knowledge of books across fiction, nonfiction, and children’s categories, as well as toys, games, hobbies, collectibles, music, movies, and Newsstand products.
Make effective book recommendations and help customers with their shopping.
Support sales objectives and initiatives, including Our Monthly Picks, Book of the Year, Membership, preorders, key products, and new releases.
Help colleagues and, when able and needed, support other stores in the Cluster.
Comply with company policies and procedures.

Benefits

Employee discount
Employee Assistance Program (EAP)
Sick pay
Paid time off, including paid maternity and parental leave, for eligible scheduled hours
Company-paid holidays for eligible scheduled hours
401(k) with company match for eligible scheduled hours
Comprehensive medical, dental, and vision benefits for eligible scheduled hours
Healthcare and dependent care spending accounts for eligible scheduled hours
Disability benefits for eligible scheduled hours
Life insurance for eligible scheduled hours
Transit benefit for eligible scheduled hours
Tuition reimbursement for eligible scheduled hours