Bodyshop CSR/Receptionist

Briggs Automotive Group•Lawrence, KS

18h•$16 - $18

About The Position

Briggs Auto Body is seeking a friendly, dependable, and organized Body Shop CSR/Receptionist to serve as the first point of contact for customers and support a positive customer experience throughout the collision repair process. The position requires strong communication skills, a professional attitude, and the ability to multitask in a fast-paced environment. Automotive or body shop experience is a plus but is not required.

Requirements

Excellent customer service and communication skills.
Strong organizational skills and attention to detail.
Comfortable answering phones and working with customers.
Basic computer skills and ability to learn new software.
Ability to multitask and prioritize responsibilities.
Dependable, punctual, and professional.

Nice To Haves

Previous receptionist, administrative, or automotive experience is preferred but not required.
Automotive or body shop experience is a plus but is not required.

Responsibilities

Greet customers and provide a friendly, professional first impression.
Answer incoming phone calls and direct customers to the appropriate department.
Assist customers with check-in and check-out procedures.
Schedule customer appointments and coordinate with estimators.
Open repair orders and enter customer information into the shop management system.
Maintain accurate customer files, paperwork, and documentation.
Assist with scanning, filing, and other administrative duties.
Process customer payments and assist with general customer inquiries.
Help maintain an organized and professional front office.
Provide administrative support to management and estimators as needed.