Body Shop Assistant manager

Colonial Chevrolet of Acton • Acton, MA

9d

About The Position

Colonial Chevrolet in Acton, Massachusetts, is seeking a motivated, organized, and customer-focused Body Shop Assistant Manager to help lead daily operations and grow its collision repair business. The assistant manager supports the Body Shop Manager across shop operations and department goals, while helping deliver quality repairs, outstanding customer service, and strong business relationships.

The role involves coordinating repair workflow, supporting inspections and estimates, communicating with customers and insurance representatives, coordinating parts, and monitoring repair quality, productivity, costs, and customer satisfaction. It also includes coaching and supporting employees, maintaining a clean and safe shop, developing referral relationships, and providing leadership when the Body Shop Manager is absent.

Requirements

• Previous body shop experience or automotive fixed operations experience is required.
• Strong organizational, communication, customer service, and problem-solving skills.
• Ability to manage multiple repairs and priorities in a fast-paced environment.
• Leadership skills and a hands-on approach to supporting the team.
• A business-minded approach and desire to increase sales, build relationships, and grow the department.

Nice To Haves

• An appraiser’s license is preferred but not required.
• Familiarity with collision repair procedures, insurance claims, estimating systems, or dealership management software.

Responsibilities

• Assist the Body Shop Manager with daily operations, department goals, and overall shop performance.
• Coordinate repair scheduling, technician assignments, and workflow.
• Monitor repairs from vehicle intake through final delivery to help ensure quality and timely completion.
• Assist with vehicle inspections, damage documentation, repair estimates, and supplements based on experience and licensing.
• Communicate with insurance companies, appraisers, and adjusters about repair approvals, supplements, and claim progress.
• Keep customers informed about repair status, scheduling changes, and expected completion dates.
• Professionally address customer questions and concerns and help resolve issues.
• Coordinate parts ordering, availability, returns, and credits with the parts department and vendors.
• Help ensure repair plans follow manufacturer procedures and include required inspections, scans, calibrations, and sublet services.
• Review completed repairs for workmanship, cleanliness, and delivery readiness.
• Assist with repair orders, documentation, billing, payment collection, and closing completed jobs.
• Monitor labor productivity, parts and material costs, cycle time, profitability, and customer satisfaction.
• Support employee training, coaching, accountability, and teamwork.
• Help maintain a clean, organized, and safe shop and support compliance with applicable workplace and environmental requirements.
• Coordinate with dealership departments, vendors, rental providers, and outside repair partners.
• Help grow the shop through referral relationships, estimate follow-up, identifying business opportunities, encouraging repeat business, and ensuring Colonial is on available insurance referral lists.
• Provide leadership and operational support in the Body Shop Manager’s absence.
• Assist with other responsibilities needed to keep the department running successfully.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed