Body Shop Assistant manager

Colonial Chevrolet of Acton • Acton, MA

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About The Position

Colonial Chevrolet in Acton, Massachusetts is seeking a motivated, organized, and customer-focused Body Shop Assistant Manager to help lead daily operations and grow its collision repair business. The role assists the Body Shop Manager across shop operations, repair workflow, customer and insurance communications, quality assurance, financial performance, and team support. The ideal candidate has body shop or automotive fixed operations experience, takes initiative, and is committed to quality repairs, outstanding service, and building strong relationships. An appraiser’s license is preferred but not required.

Requirements

• Previous body shop experience or automotive fixed operations experience is required.
• Strong organizational, communication, customer service, and problem-solving skills.
• Ability to manage multiple repairs and priorities in a fast-paced environment.
• Leadership skills and a hands-on approach to supporting the team.
• A business-minded approach and a desire to increase sales, build relationships, and grow the department.

Nice To Haves

• An appraiser’s license is preferred but not required.
• Familiarity with collision repair procedures, insurance claims, estimating systems, or dealership management software.

Responsibilities

• Assist the Body Shop Manager with daily operations, department goals, and overall shop performance.
• Coordinate repair scheduling, technician assignments, and workflow.
• Monitor repairs from vehicle intake through final delivery to help ensure quality work and timely completion.
• Assist with vehicle inspections, damage documentation, repair estimates, and supplements, based on experience and licensing.
• Communicate with insurance companies, appraisers, and adjusters about repair approvals, supplements, and claim progress.
• Keep customers informed about repair status, scheduling changes, and expected completion dates; address questions and concerns professionally and help resolve issues.
• Coordinate parts ordering, availability, returns, and credits with the parts department and vendors.
• Help ensure repair plans follow manufacturer procedures and include required inspections, scans, calibrations, and sublet services.
• Review completed repairs for workmanship, cleanliness, and delivery readiness.
• Assist with repair orders, documentation, billing, payment collection, and closing completed jobs.
• Monitor labor productivity, parts and material costs, cycle time, profitability, and customer satisfaction.
• Support employee training, coaching, accountability, and teamwork.
• Help maintain a clean, organized, and safe shop and support compliance with applicable workplace and environmental requirements.
• Coordinate with dealership departments, vendors, rental providers, and outside repair partners.
• Help grow the shop by developing referral relationships, following up on estimates, identifying new business opportunities, encouraging repeat business, and ensuring Colonial is on available insurance referral lists.
• Provide leadership and operational support in the Body Shop Manager’s absence.
• Assist with other responsibilities needed to keep the department running successfully.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed