Bodily Injury & Litigation Team Lead/Supervisor
About The Position
The Bodily Injury & Litigation Team Lead/Supervisor leads a team of Bodily Injury and Litigation Claims professionals handling complex bodily injury and attorney-represented claims across California, Texas, and Arizona. The role provides technical guidance, coaching, quality assurance, and operational oversight to support timely claim resolution, regulatory compliance, exceptional customer service, and departmental objectives. The position requires extensive bodily injury and litigation claims experience, leadership skills, and knowledge of state-specific liability laws, insurance regulations, and litigation practices. The supervisor oversees claim workloads and file quality, guides complex claim and litigation decisions, monitors performance metrics, develops team members, and collaborates with internal departments and defense counsel. The role is remote or hybrid in California, Texas, or Arizona, with occasional travel for meetings, mediations, trials, or training as required.
Requirements
- Bachelor's degree or equivalent claims experience is preferred.
- At least 5 years of Bodily Injury claims experience.
- At least 3 years handling attorney-represented and litigation claims.
- Understanding of California bodily injury laws and Fair Claims Settlement Practices Regulations.
- Understanding of Texas negligence and insurance regulations.
- Understanding of Arizona comparative negligence and insurance statutes.
- Demonstrated expertise in liability investigations, injury evaluation, settlement negotiations, and litigation management.
- Ability to analyze complex medical records and damage evaluations.
- Excellent communication, coaching, and conflict-resolution skills.
- Strong organizational, analytical, and decision-making abilities.
- Proficiency with claims management systems and Microsoft Office Suite.
Nice To Haves
- Previous supervisory, leadership, mentoring, or team lead experience.
- Multi-state claims handling experience.
- Litigation management experience involving high-exposure claims.
- Insurance designations such as CPCU, AIC, SCLA, or ARM.
- Experience leading remote or geographically dispersed teams.
- Experience managing claims involving catastrophic injuries or complex liability issues.
Responsibilities
- Supervise, coach, mentor, and develop a team of Bodily Injury Litigation Adjusters.
- Monitor workloads and assign claims to maximize efficiency and service levels.
- Conduct file reviews covering investigation, liability assessment, damages evaluation, negotiation strategy, and documentation.
- Provide technical expertise on complex liability, comparative negligence, policy interpretation, and litigation matters.
- Review and approve settlement authority within established guidelines.
- Assist adjusters with high-exposure and catastrophic injury claims.
- Collaborate with defense counsel on litigation strategies and settlement opportunities.
- Participate in mediations, settlement conferences, and trial preparation as needed.
- Ensure compliance with California, Texas, and Arizona insurance regulations, company policies, and best practices.
- Monitor KPIs, including cycle time, indemnity control, litigation outcomes, customer satisfaction, and quality scores.
- Identify claim outcome trends and implement process improvements.
- Conduct performance evaluations and provide ongoing coaching and development plans.
- Support hiring, onboarding, and training of new team members.
- Foster a collaborative, high-performance team culture focused on accountability and continuous improvement.
- Partner with SIU, Medical Management, Subrogation, Underwriting, and Legal.
- Maintain current knowledge of industry trends, litigation developments, and state-specific regulatory changes.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
