Bodily Injury Claims Representative

Auto-Owners Insurance Company • Appleton, WI

5d

About The Position

Auto-Owners Insurance is seeking a motivated Bodily Injury Claims Representative to join its Claims department. The role involves investigating and adjusting bodily injury claims, determining coverage and legal liability, evaluating losses, and making payments in accordance with policy coverage and claim findings. The representative studies insurance policies, endorsements, and forms; follows claims procedures; participates in negotiations and settlements; and provides customer service to agents, insureds, and others. Investigations may be conducted by telephone, email, mail, or on-site, including meetings outside the office. The role also handles complex and unusual exposure claims, including participation in mediations, settlement conferences, and trials, and may assist in evaluating and selecting outside counsel. Adjuster licenses must be maintained when required. The position requires appropriate handling of confidential information and punctual attendance at an assigned work schedule and Company-approved work location. A merit-based work-from-home program may be available after initial in-person training, as determined by the leadership team.

Requirements

• At least three years of insurance claims-related experience.
• Ability to organize and conduct investigations involving complex issues and assimilate information to reach logical, timely decisions.
• Ability to understand, interpret, and communicate policy language effectively.
• Ability to disseminate appropriate claim-handling techniques so others involved in the claim process understand the issues.
• Ability to work in the U.S. without current or future sponsorship.

Responsibilities

• Assemble facts, determine coverage, evaluate the amount of loss, analyze legal liability, make payments in accordance with coverage, damage, and liability determinations, and perform other duties necessary to adjust claims.
• Study insurance policies, endorsements, and forms to develop an understanding of coverage.
• Follow claims handling procedures and participate in claim negotiations and settlements.
• Provide customer service to agents, insureds, and others, adapting service approaches to the circumstances.
• Meet with people involved with claims, sometimes outside the office.
• Conduct investigations by telephone, email, mail, and on-site.
• Maintain adjuster licenses when required by statute and within applicable Company or statutory timeframes.
• Handle complex and unusual exposure claims through on-site investigations and participation in mediations, settlement conferences, and trials.
• Handle confidential information in accordance with Company standards and applicable laws, regulations, and rules.
• Assist in evaluating and selecting outside counsel.
• Maintain punctual attendance according to the assigned work schedule at a Company-approved work location.

Benefits

• Friendly work environment
• Structured training program
• Employee mentoring
• Competitive base salary
• Matched 401(k)
• Fully funded pension plan once vested
• Bonus programs
• Paid holidays
• Vacation days
• Personal time
• Sick leave
• Work-from-home flexibility may be available after initial in-person training, based on job responsibilities and leadership-team direction

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed