Claims Supervisor -Bodily Injury

Gallagher • Syracuse, NY

2d • Remote

About The Position

The Claims Supervisor leads a liability claims team handling caseloads of varying sizes and complexities, supporting high-quality and efficient service. The supervisor guides the team in applying Gallagher Bassett’s Best Practices, oversees adjuster hiring and training, sets team goals, manages workloads, and promotes performance and continuous improvement. The role also uses Gallagher technology to improve efficiency and service quality, communicates proactively with clients, carriers, and brokers, and identifies coaching and development opportunities for team members.

The position focuses on bodily injury claims and is open to all jurisdictions. The role is eligible for fully remote work. A claims license is preferred, with a New York license especially preferred.

Requirements

• High school diploma.
• At least 10 years of related claims experience.
• Appropriate licensure and/or certification in all states where claims are handled.
• Knowledge of all team member-related functions.

Nice To Haves

• Claims experience in auto or trucking, including no-fault, bodily injury, and UM/UIM claims.
• Prior leadership experience, including managing large losses.
• A claims license, with a New York license preferred.
• Litigation experience.
• Catastrophic loss experience.
• Trucking or transportation experience.
• TPA or personal lines experience.
• Bachelor’s degree.

Responsibilities

• Lead and encourage a liability claims team handling claims with varying caseload sizes and complexities.
• Guide the claims team in handling claims according to Gallagher Bassett’s Best Practices.
• Manage adjuster hiring and training and encourage performance and continuous improvement.
• Define team goals, motivate performance, and manage workloads to support efficiency.
• Use Gallagher technology to improve team efficiency and service quality.
• Communicate professionally, positively, and proactively with clients, carriers, and brokers.
• Manage competing priorities, identify coaching opportunities, and support team members’ development.

Benefits

• Competitive compensation.
• Comprehensive benefits programs designed to support well-being.
• Career development opportunities and ongoing learning.
• A collaborative, people-first culture with accessible leadership.
• The opportunity to do meaningful work with global reach and local impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED