Bodily Injury Claims Examiner

GEICO•Tampa, FL

1d•Hybrid

About The Position

GEICO is seeking experienced Bodily Injury Claims Examiners to join its Injury Claims Team and handle attorney-represented automobile liability claims. The role involves complex investigations, coverage determinations, liability assessments, and bodily injury claim resolutions through settlement and litigation. The examiner is expected to deliver exemplary customer service and technical expertise while resolving claims and contributing to operational excellence. This is a hybrid position based in Tampa, Florida. After a six-month training and transition period, the schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. EST, with three days per week in the office. During orientation, the schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. EST, with up to four office days per week. Flexibility may be needed for early or late shifts based on business needs, and GEICO may adjust in-office requirements. Salary is $72,000–$96,000, commensurate with experience and location/job market. A $2,500 sign-on bonus is offered; candidates should ask their recruiter for details.

Requirements

At least three years of highly successful bodily injury claims handling experience.
Prior private passenger automotive liability claims experience.
An active Adjuster license at the time of hire.
Outstanding customer service and professional oral and written communication skills.
Understanding of and ability to comply with Department of Insurance guidelines and requirements established in the Insurance Code.
Exceptional negotiating skills.
Proficiency with computers and Microsoft Office programs.
Strong organizational skills.
Ability to multitask and prioritize successfully in a fast-paced, high-volume environment.
Demonstrated sound judgment.
Willingness to learn, openness to feedback, and adaptability to change.

Nice To Haves

Litigation handling experience.

Responsibilities

Provide customer service to policyholders and potential policyholders, guiding them through the claims process.
Confirm coverage and policy provisions before processing payments.
Investigate claims to determine liability percentage and legal responsibility.
Identify and evaluate indicators of fraud, escalating concerns as appropriate.
Use available claims tools to evaluate liability and the extent of damages.
Evaluate damages based on investigative findings and establish the appropriate payment value.
Negotiate settlements with insureds, claimants, and/or attorneys from representation through settlement or verdict.
Authorize negotiated payments for established damages within assigned authority.
Request additional authority for evaluations exceeding personal assigned authority.
Meet compliance requirements promptly and professionally in accordance with applicable guidelines.
Adjust reserves on new and existing claims as appropriate.
Participate in claims forums as required.
Communicate findings to the claims management team as required, including findings involving high exposure or unusual losses.
Perform other duties as assigned.