Bodily Injury (IHBI) Adjuster
About The Position
National General, part of The Allstate Corporation, is seeking Initial Handler Bodily Injury Adjusters to support West Coast claims. The role investigates and confirms facts of loss for basic automobile accidents and conducts initial investigations of bodily injury claims. The adjuster evaluates liability, verifies coverage, assesses damages, and adjusts and negotiates claims within their authority, driving timely and fair resolution from first notice through early resolution. The position requires applying analytical thinking and customer service skills to manage claim situations. Experience with MMR is preferred but not required. The listed shifts are 11 a.m.–8 p.m. Eastern Time or 12 p.m.–9 p.m. Eastern Time. The role has no supervisory duties. Employees eligible to work from home receive a technology setup and monthly connectivity reimbursement. Home-based work requires a dedicated, private workspace, appropriate desk and seating, and reliable internet with minimum speeds of 50 MB download and 5 MB upload.
Requirements
- Strong analytical skills.
- Strong customer service skills.
- Ability to manage claim situations from first notice through early resolution.
- Applicants must be authorized to work in the United States; the company does not sponsor work visas.
- Applicants who hold an active insurance license must terminate all existing appointments before onboarding and may not hold outside appointments during employment. Applicants for an adjuster role who also hold a resident producer license must surrender it when instructed by the licensing team.
Nice To Haves
- Experience with MMR is preferred but not required.
Responsibilities
- Investigate and confirm the facts of loss for basic automobile accidents.
- Conduct initial investigations of bodily injury claims.
- Evaluate liability, verify coverage, assess damages, and adjust and negotiate claims within the limit of authority.
- Apply a basic understanding of company insurance policies, the insurance industry, and organizational relationships within the company and department.
- Handle investigations into most aspects of auto claims, including coverage, liability, and damages, with limited discretion and independence.
- Learn to review, evaluate, and negotiate basic injury claims when handling claims involving injuries.
- Recognize vehicle body parts and understand other potential property damage.
- Identify customer needs and address them using appropriate customer service skills.
- Determine the potential for subrogation or fraud and how to handle it.
- Drive timely and fair claim resolution from first notice through early resolution.
Benefits
- Company-provided technology setup, including a laptop, monitors, headset, keyboard, and mouse.
- Monthly connectivity reimbursement for employees eligible to work from home.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
