Bodily Injury Adjuster - Moderate Represented - Remote

Allstate•USA - GA (Remote), GA

2d•$56,000 - $92,000•Remote

About The Position

The Represented Moderate Adjuster investigates automobile accidents involving one or multiple vehicles that result in property damage and/or bodily injury when an attorney is involved. The role handles litigated claims in Georgia and may be performed remotely from home. Responsibilities include assessing coverage, liability, and damages; communicating with customers and attorneys by phone, email, and text; and negotiating fair injury settlements with involved parties using claims tools and platforms. The adjuster provides empathetic customer service, independently reviews claims and damage, interprets policies to determine coverage, and keeps customers updated through their preferred communication channels. They negotiate settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business standards, and document claim work accurately and promptly in the claims system. The first approximately six to nine weeks of employment are dedicated to onboarding, licensing if applicable, and role-specific training. Candidates must attend required training, participate in virtual learning activities, and complete the training program successfully. If required by the office or area, the employee must obtain an adjuster and/or appraiser license within 60 days of hire. Employees with active insurance licenses must terminate existing appointments before onboarding and cannot hold outside appointments during employment; applicants with a resident producer license may be instructed to surrender it. This position is not available to residents of California, Alaska, Hawaii, Washington, or Puerto Rico. Allstate does not generally sponsor employment-based visas for this position. Compensation is $56,000–$92,000 annually, based on experience and qualifications.

Requirements

At least 2 years of third-party bodily injury claims handling experience.
2–5 years of current Georgia claims experience.
Proficient communication skills, particularly over the phone, to establish rapport and assess claims accurately.
Ability to work independently and remotely while managing time efficiently.
Familiarity with insurance policies, coverage, and liability determination.
Strong critical-thinking and problem-solving skills to evaluate and negotiate injury claims.
Knowledge of tools and platforms used for claims evaluation.
Ability to attend required training sessions, participate in virtual learning activities, and successfully complete the training program.
If required for the office or area, obtain the applicable adjuster and/or appraiser license within 60 days of hire; comply with the stated insurance appointment and resident producer license requirements.
For remote work, maintain a dedicated private workspace with appropriate desk and seating and reliable internet with minimum speeds of 50 MB download and 5 MB upload.

Responsibilities

Investigate automobile accidents involving property damage and/or bodily injury where an attorney is involved, including litigated claims in Georgia.
Assess insurance coverage, liability, damages, and claim details by reviewing damage and interpreting policies.
Communicate with customers and attorneys by phone, email, and text, and use customers’ communication preferences to keep them informed.
Negotiate injury claim settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business standards.
Use claim evaluation tools, job aids, and settlement platforms to resolve claims and handle challenging situations.
Document claim work clearly, accurately, and promptly in the claims system.
Provide compassionate, clear customer service throughout the claims process.