Blood Donor Specialist - Customer Service (Paid Training)
About The Position
The Blood Donor Specialist welcomes and supports blood donors throughout the donation journey, delivers customer service, collects blood, and manages blood products according to safety and quality standards. The role works with a team to create a positive donor experience and supports community blood drives by setting up and transporting equipment. The position is onsite with travel to local community locations in Manchester, New Hampshire. Paid training is provided, and healthcare experience is not required. The schedule is variable, Monday through Friday or Tuesday through Saturday, with one additional weekday off. It is based on donor and community needs and may include early mornings, evenings, weekends, holidays, and occasional overnight travel. Schedules are provided two to three weeks in advance. Pay is $20.81 per hour.
Requirements
- High school diploma or equivalent.
- Customer service experience and strong people skills.
- Valid driver's license with a good driving record.
- Basic computer and Microsoft Office skills.
- Ability to work in a fast-paced, team-oriented environment and adapt to changing priorities.
- Ability to lift, move, and set up blood drive equipment.
- Ability to meet Department of Transportation requirements, if applicable.
- The position may require a minimum height of 60 inches to safely operate Red Cross vehicles.
Nice To Haves
- Prior healthcare or phlebotomy experience, such as CNA, MA, or EMT experience.
- Interest in learning new skills, growing within the organization, and pursuing future leadership or career development opportunities.
Responsibilities
- Welcome and support blood donors throughout the donation journey.
- Deliver exceptional customer service and build meaningful donor relationships.
- Collect blood and manage blood products in accordance with safety and quality standards.
- Work as part of a team to create a positive donor experience.
- Set up and transport equipment for community blood drives.
- Travel to local blood drive locations using a Red Cross or personal vehicle.
Benefits
- Medical, dental, and vision coverage.
- 401(k) with up to 6% company match.
- Paid time off and holidays.
- Family leave.
- Health, wellness, and employee assistance programs.
- Life insurance and disability coverage.
- Recognition awards.
- Paid training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
