Blood Donor Specialist - Customer Service - Paid Training
About The Position
The Blood Donor Specialist welcomes and supports blood donors throughout the donation journey, provides exceptional customer service, and builds meaningful donor relationships. The role collects blood and manages blood products in accordance with safety and quality standards, working with a team to create a positive donor experience. It also involves setting up and transporting equipment for community blood drives and traveling to local drive locations using a Red Cross or personal vehicle. The position is onsite with travel in the local community in Rochester/West Henrietta, New York. Paid training is provided; prior healthcare experience is not required. The schedule varies according to donor and community needs and may include early mornings, evenings, weekends, holidays, and occasional overnight travel. Schedules are provided 2–3 weeks in advance. The stated pay is $20.00 per hour, with possible increases depending on experience.
Requirements
- High school diploma or equivalent.
- Customer service experience and strong people skills.
- Valid driver's license with a good driving record.
- The position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.
- Basic computer and Microsoft Office skills.
- Ability to work in a fast-paced, team-oriented environment while adapting to changing priorities.
- Ability to lift, move, and set up blood drive equipment.
- Ability to meet DOT requirements, if applicable.
Nice To Haves
- Prior healthcare or phlebotomy experience, such as CNA, MA, or EMT experience.
- Interest in learning new skills, growing within the organization, and pursuing future leadership or career development opportunities.
Responsibilities
- Welcome and support blood donors throughout the donation journey.
- Deliver exceptional customer service and build meaningful donor relationships.
- Collect blood and manage blood products while following safety and quality standards.
- Work as part of a team to create a positive donor experience.
- Set up and transport equipment for community blood drives.
- Travel to local blood drive locations using a Red Cross or personal vehicle.
Benefits
- Medical, dental, and vision coverage.
- 401(k) with up to 6% company match.
- Paid time off and holidays.
- Family leave.
- Health, wellness, and employee assistance programs.
- Life insurance and disability coverage.
- Recognition awards.
- Paid training.
- Continuous learning and growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
