Blood Donor Specialist - Customer Service - Paid Training

American Red Cross • Rochester, NY

3d • Onsite

About The Position

The Blood Donor Specialist supports blood donors throughout the donation journey, provides customer service, collects blood, and manages blood products in accordance with safety and quality standards. The role works with a team to create a positive donor experience and supports community blood drives by setting up and transporting equipment. Work is onsite with travel in the local community, based in Rochester/West Henrietta, New York. The schedule varies according to donor and community needs and is provided 2–3 weeks in advance. Paid training is provided; prior healthcare experience is not required.

Requirements

• High school diploma or equivalent.
• Customer service experience and strong people skills.
• Valid driver’s license with a good driving record.
• Basic computer and Microsoft Office skills.
• Ability to work in a fast-paced, team-oriented environment and adapt to changing priorities.
• Ability to lift, move, and set up blood drive equipment.
• Ability to meet DOT requirements, if applicable.
• The position may require a minimum height of 60 inches to safely operate Red Cross vehicles.

Nice To Haves

• Prior healthcare or phlebotomy experience, such as CNA, MA, or EMT experience.
• Interest in learning new skills, growing within the organization, and pursuing future leadership or career development opportunities.

Responsibilities

• Welcome and support blood donors throughout the donation journey.
• Deliver exceptional customer service and build meaningful donor relationships.
• Collect blood and manage blood products following safety and quality standards.
• Work as part of a team to create a positive donor experience.
• Set up and transport equipment for community blood drives.
• Travel to local blood drive locations using a Red Cross or personal vehicle.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with up to 6% company match.
• Paid time off and holidays.
• Family leave.
• Health, wellness, and employee assistance programs.
• Life insurance and disability coverage.
• Recognition awards.
• Paid training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED