Blood Donor Programs Strategic Account Manager

American Red Cross•Burlington, VT

3d•$48,000 - $80,000

About The Position

The Blood Donor Programs Strategic Account Manager works with blood drive coordinators and donor groups to achieve collection targets for area blood drives. The role identifies and develops blood drive sponsors and feeder groups, helps assigned sponsors schedule drives efficiently, and provides operational support to achieve collection goals. It coordinates with collections personnel to promote a positive sponsor and donor experience, and organizes education for sponsor contacts and volunteers. The position serves the Burlington, St. Albans, and Milton area and may require travel to sites throughout the Red Cross organization.

Requirements

Bachelor’s degree or a combination of education and work experience.
At least 1 year of related experience or an equivalent combination of education and related experience.
Good organizational skills and the ability to handle multiple priorities effectively.
Excellent oral and written communication skills, including training and presentation skills.
Current valid driver's license and good driving record.
May be required to travel to sites throughout the Red Cross organization.

Nice To Haves

Knowledge of group dynamics, direct sales, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs.
Sales experience.

Responsibilities

Identify, develop, and implement strategies to attract, manage, and retain blood drive sponsors and feeder groups for existing drives, meeting monthly, quarterly, and annual collection goals.
Identify and apply methods to ensure assigned sponsors schedule blood drives efficiently and meet collection goals.
Provide organizational and operational support to sponsor contacts to help achieve collection and annual goals.
Coordinate with collections personnel to ensure a positive sponsor and donor experience and smooth, efficient operations.
Schedule and implement education programs for sponsor contacts, recruitment committees, line volunteers, and volunteer telerecruiters within assigned groups.
Help assigned groups meet collection objectives and comply with applicable American Red Cross Blood Services directives, Code of Federal Regulations, local operating procedures, and related regulatory requirements.
Develop knowledge of the community, its government, demographics, and organizations, and apply it to servicing sponsor groups and expanding the blood program.
Maintain accurate system records for tracking and statistical data on sponsor group performance.
Use organizational tools, technology, and strategies to enhance customer service, efficiency, and productivity.