Account Manager, Donor Services

LeMaitre•Burlington, MA

12d•$90,000 - $105,000

About The Position

This position develops, trains, and sources recovery agencies within an assigned region. It assists the Manager of Donor Services with field training for new and current employees, data management, educational program management, project management, and contract management. The role builds relationships with allograft tissue recovery groups and provides virtual and hands-on training for recovering and packaging cardiovascular tissue for transport to the tissue bank. It also tracks recovery-group performance, supports quality assurance and pathology workflows, screens potential tissue donors as needed, and assists with tissue bank functions when time allows. The position requires up to 75% travel. The stated pay range is $90,000–$105,000 per year plus bonus; actual base pay depends on factors including education, qualifications, certifications, experience, and other job-related factors permitted by law.

Requirements

Five years of transferable clinical experience.
Knowledge of cardiovascular anatomy and cardiovascular surgical procedures.
Microsoft Office skills.
Fluency in English.
Ability to travel up to 75%.

Nice To Haves

Bachelor's degree preferred, or seven years of experience in the tissue industry.
Certified Tissue Bank Specialist certification preferred upon hire or to be obtained within two years of employment.

Responsibilities

Build and maintain relationships with each allograft tissue recovery group.
Plan and provide virtual and hands-on training to recovery technicians on recovering saphenous veins, femoral veins, arteries, aortoiliac arteries, and other cardiovascular tissue from donors, and packaging tissue for transport to the tissue bank.
Build a program to track each recovery group's performance and provide timely feedback.
Work with LeMaitre Vascular tissue processors to evaluate recovery errors and provide specific feedback to recovery groups.
Retrain recovery groups regularly and as needed based on their performance.
Work with Quality Assurance staff to facilitate receipt of donor records from recovery groups and support Pathology workflow.
Assist with tissue bank functions as needed and when time allows.
Screen and document potential LeMaitre tissue donors as needed.
Work with Quality Assurance to onboard new Recovery Partners.
Adhere to company policies, procedures, and documentation requirements.
Treat others with courtesy, sensitivity, and respect at all times.
Perform other duties as assigned.