Account Manager, Donor Services

LeMaitre Vascular•Burlington, MA

11d

About The Position

This position develops, trains, and sources recovery agencies within an assigned region. It assists the Manager of Donor Services with field training for new and current employees, data management, educational program management, project management, and contract management. The role builds relationships with allograft tissue recovery groups and trains recovery technicians in tissue recovery and packaging procedures. It also works with tissue processors and Quality Assurance staff to evaluate recovery performance, manage donor records, support Pathology workflow, and onboard new Recovery Partners. The position may assist with tissue bank functions and screen and document potential tissue donors as needed. The role requires up to 75% travel. The listed annual pay range is $90,000–$105,000, plus bonus; actual base pay depends on factors including education, qualifications, certifications, experience, and other job-related factors permitted by law.

Requirements

Bachelor’s degree preferred or 7 years’ experience in the tissue industry.
5 years of transferable clinical experience.
Knowledge of cardiovascular anatomy and cardiovascular surgical procedures.
Microsoft Office skills.
Fluent in English.
Up to 75% travel.

Nice To Haves

Bachelor’s degree preferred.
Certified Tissue Bank Specialist preferred upon hire or to be obtained within two years of employment.

Responsibilities

Build and maintain relationships with each allograft tissue recovery group.
Plan and provide virtual and hands-on training to recovery technicians on recovery of saphenous veins, femoral veins, arteries, aortoiliac arteries, and other cardiovascular tissue, and on packaging tissue for transport to the tissue bank.
Build a program to track the performance of each recovery group and provide timely feedback to each group.
Work with LeMaitre Vascular tissue processors to evaluate recovery errors and provide specific feedback to recovery groups.
Retrain recovery groups regularly and as needed based on their performance.
Work with Quality Assurance staff to facilitate receipt of donor records from recovery groups and support Pathology workflow.
Assist with tissue bank functions as needed and when time allows.
Screen and document potential LeMaitre tissue donors as needed.
Work with Quality Assurance to onboard new Recovery Partners.
Adhere to company policies, procedures, and documentation requirements.
Treat others with courtesy, sensitivity, and respect at all times.
Perform other duties as assigned.