Blood Collections Staff-Customer Service

American Red Cross • Arlington, TX

1d

About The Position

The Blood Collections Staff-Customer Service role assists with every step of the blood collection process, using healthcare and/or customer service skills. The work includes collaborating with a team to transport and set up equipment at local community collection sites, creating a welcoming and comfortable environment for volunteer donors, and following safety procedures while collecting blood donations for delivery to hospitals. Paid phlebotomy training is provided, and the position offers opportunities to develop healthcare skills and grow a career within the American Red Cross.

Staff connect personally with donors, help them understand the impact of donating, and ensure collected blood meets goals and regulatory requirements for safe transfusion. Staff work as a team to set up and tear down mobile blood-drive equipment and may drive Red Cross vehicles. The position is based on a variable schedule that may include early mornings, late nights, weekends, and holidays. Overnight travel may be required in some locations. Schedules are provided two to three weeks in advance.

Requirements

• High school diploma or equivalent.
• Customer service experience and effective verbal communication skills.
• Current, valid driver's license with a good driving record.
• Ability to lift, push, or pull heavy weights up and down ramps and stairs; good manual dexterity; ability to sit or stand for long periods; and ability to adapt to long, irregular hours and frequent schedule changes.
• Position may require a minimum height of 60 inches to safely operate Red Cross vehicles.
• Basic computer skills and proficiency with Microsoft Office applications.

Nice To Haves

• Bilingual English/Spanish skills preferred; other languages are a plus.
• Prior healthcare or phlebotomy experience, such as CNA, MA, or EMT experience.
• Prior leadership experience.

Responsibilities

• Personally connect with donors, listen to their stories, and help them understand the impact of their donation.
• Collaborate with teammates to create a welcoming and friendly environment that encourages volunteer donors to return.
• Collect blood while maintaining attention to detail and meeting collection goals and regulatory requirements so donations can be safely transfused.
• Follow safety procedures throughout the blood collection process.
• Work with the team to transport, set up, and tear down equipment at mobile donation sites.
• May drive Red Cross vehicles.

Benefits

• Medical, dental, and vision plans.
• Health Spending Accounts and Flexible Spending Accounts.
• Paid time off starting at 15 days per year, based on job type and tenure.
• 11 paid holidays, comprising six core holidays and five floating holidays.
• 401(k) with up to 6% company match.
• Paid family leave.
• Employee assistance.
• Short- and long-term disability and insurance.
• Service awards and recognition.
• Paid phlebotomy training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED