Blood Collection Staff - Customer Service

American Red Cross • Rome, GA

1d

About The Position

Blood Collection Staff use healthcare and/or customer service skills to support every step of the blood collection process. The role includes working with a team to transport, set up, and take down equipment at community collection sites; welcoming and assisting volunteer donors; and following safety procedures while collecting blood donations for delivery to hospitals. Paid phlebotomy training is provided, and the position offers opportunities to develop healthcare skills and grow a career with the American Red Cross.

The position has a variable schedule that may include mornings, afternoons, evenings, early mornings, late nights, weekends, and holidays. Schedules are provided two to three weeks in advance. Overnight travel may be required in some locations. Staff work as a team at mobile blood drives held at businesses, schools, and other locations.

Requirements

• High school diploma or equivalent.
• Customer service experience and effective verbal communication skills.
• A current, valid driver's license with a good driving record.
• Ability to lift, push, or pull heavy weights up and down ramps and stairs.
• Good manual dexterity.
• Ability to sit or stand for long periods and adapt to long, irregular hours and frequent schedule changes.
• Basic computer skills and proficiency with Microsoft Office applications.
• The position may require a minimum height of 60 inches to safely operate Red Cross vehicles.

Nice To Haves

• Prior healthcare or phlebotomy experience, such as CNA, MA, or EMT experience.
• Prior leadership experience.

Responsibilities

• Personally connect with donors, listen to their stories, and help them understand the impact of their donations.
• Collaborate with teammates to create a welcoming and friendly environment for volunteer donors.
• Collect blood donations while meeting goals and regulatory requirements and ensuring the blood can be safely transfused.
• Follow safety procedures throughout the collection process.
• Work with the team to transport, set up, and take down equipment at donation sites.
• May drive Red Cross vehicles.

Benefits

• Paid phlebotomy training.
• Medical, dental, and vision plans.
• Health Spending Accounts and Flexible Spending Accounts.
• Paid time off starting at 15 days per year, based on job type and tenure.
• 11 paid holidays, including six core holidays and five floating holidays.
• 401(k) with up to 6% company match.
• Paid family leave.
• Employee assistance.
• Short- and long-term disability and insurance.
• Service awards and recognition.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED