Blood Collection Staff - Customer Service
About The Position
The Blood Collection Staff member uses healthcare and/or customer service skills to assist with every step of the blood collection process. The role includes working with teammates to transport and set up equipment at community collection sites, creating a welcoming and comfortable environment for volunteer donors, and following safety procedures while collecting blood donations for delivery to hospitals. Paid phlebotomy training is provided, with opportunities to develop healthcare skills and pursue a career within the American Red Cross. Staff connect personally with donors, help them understand the impact of their donations, and work as a team to support a positive donor experience. The position requires attention to detail to ensure collected blood meets goals and regulatory requirements and can be safely transfused. Staff may drive Red Cross vehicles and help set up and tear down mobile blood-drive equipment. The schedule varies to meet donor and community needs and may include early mornings, late nights, weekends, and holidays. Overnight travel may be required in some locations. Schedules are provided two to three weeks in advance. The position may require a minimum height of 60 inches to safely operate Red Cross vehicles.
Requirements
- High school diploma or equivalent.
- Customer service experience.
- Effective verbal communication skills.
- Current, valid driver's license and a good driving record.
- Ability to lift, push, or pull heavy weights up and down ramps and stairs.
- Good manual dexterity.
- Ability to sit or stand for long periods.
- Ability to adapt to long, irregular hours and frequent schedule changes.
- Basic computer skills and proficiency with Microsoft Office applications.
- May need to meet a minimum height requirement of 60 inches to safely operate Red Cross vehicles.
Nice To Haves
- Prior healthcare or phlebotomy experience, such as CNA, MA, or EMT experience.
- Prior leadership experience.
Responsibilities
- Assist with every step of the blood collection process.
- Collaborate with teammates to transport, set up, and tear down equipment at community donation sites.
- Create a welcoming and comfortable environment for volunteer donors.
- Personally connect with donors, listen to their stories, and explain the impact of their donations.
- Follow safety procedures and maintain attention to detail so blood donations meet goals and regulatory requirements and can be safely transfused.
- Help collect lifesaving blood donations for delivery to hospitals.
- May drive Red Cross vehicles.
Benefits
- Medical, dental, and vision plans.
- Health Spending Accounts and Flexible Spending Accounts.
- Paid time off starting at 15 days a year, based on job type and tenure.
- 11 paid holidays: six core holidays and five floating holidays.
- 401(k) with up to 6% company match.
- Paid family leave.
- Employee assistance.
- Short- and long-term disability and insurance.
- Service awards and recognition.
- Paid phlebotomy training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
