Black Friday Associate - Niagara Falls

PACSUN•City of Niagara Falls, NY

About The Position

The Sales Associate generates sales by demonstrating passion for products, brands, fashion, and trends, while providing an exceptional customer experience. The associate executes initiatives and tasks assigned by the leadership team and contributes positively to the store team. The role involves engaging authentically with customers, focusing on full-price selling while understanding product value and promotions, addressing customer issues in accordance with policy, completing assigned tasks efficiently, and following visual, organization, cleanliness, safety, and loss-prevention standards. The associate shares customer feedback with leadership, participates in company and store contests and events, stays current on financial priorities, and supports sales and operational goals, including digital strategies such as ship-from-store and BOPIS. The associate also represents the PacSun brand, contributes to a positive working environment, follows appearance guidelines, learns about products and trends, and works to improve individual performance. This is a part-time position requiring availability for a range of 20–40 hours per week, including weekends, nights, and peak holiday periods. Physical requirements include lifting and moving items, sitting or standing for extended periods, climbing ladders as needed, and moving throughout sales-floor, stockroom, and office areas. The work environment is open, with fluctuating temperatures and standard lighting.

Requirements

Passion for products, brands, fashion, and trends.
Effective written, verbal, and presentation skills.
Strong communication skills.
Excellent time-management skills.
Proficiency in math and strong computer skills.
Ability to work 20–40 hours per week and have schedule flexibility for weekends, nights, and peak holiday periods.
Ability to frequently lift or move up to 20 pounds and occasionally lift or move up to 35 pounds.
Ability to frequently sit or stand for long periods and climb ladders as needed.
Ability to maneuver around sales-floor, stockroom, and office areas.
Ability to work in an open environment with fluctuating temperatures and standard lighting.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Deliver an engaging, positive, and authentic customer experience.
Focus on full-price selling while maintaining awareness of product value and promotions.
Handle customer situations according to policy and procedures, attempt to resolve issues, and partner with leadership on escalated matters.
Complete assigned tasks in a timely and efficient manner.
Execute visual directives and maintain company visual standards as directed by management.
Maintain organization and cleanliness and promote a safe working and shopping environment.
Comply with company policies, the Code of Business Conduct, the Employee Policy Guide, and the Safety Program.
Follow Loss Prevention policies and report violations to leadership or through the Silent Witness Hotline.
Share customer feedback with leadership to help improve the customer experience.
Participate in company and store contests and events.
Stay current on financial goals and priorities and support leadership in achieving sales and operational goals.
Support and execute digital sales strategies, including ship-from-store and BOPIS.
Represent the PacSun brand through passion for products, brands, fashion, and trends.
Contribute to a positive working environment by exhibiting core value behaviors.
Adhere to Employee Appearance Guidelines and maintain the company's fashion image.
Learn about products, brands, fashion, and trends, and strive to improve individual performance as a productive team member.